Associate Customer Success Manager - Global Impact

Sitetracker; México; Vor Ort; MXN 82.000 - 120.000; Vollzeit

Zusammenfassung

Sitetracker is seeking an Associate Customer Success Manager to join the growing Customer Success team in India. You will serve as the main contact for customers, guiding them from implementation through go-live as they deploy and adopt the Sitetracker platform.

You will define and demonstrate Sitetracker's value to customers by identifying objectives, aligning platform capabilities with goals, and collaborating with Product and Engineering to inform roadmaps.

Qualifikationen

• Experience building customer success plans and adoption strategies.
• Strong communication and relationship management with stakeholders.
• Ability to work with cross-functional teams (Sales, Product, Engineering).
• Ability to handle multiple accounts and prioritize initiatives.

Aufgaben

• Create and execute comprehensive success plans tailored to individual customer needs.
• Demonstrate a history of passion and enthusiasm for customer success and a commitment to personal development.
• Excellent written communication skills
• Apply experience working with mid-tier customers to manage books of business effectively, and drive renewals
• Foster high-level relationships with senior stakeholders and project sponsors within a customer environment.
• Create and deliver communication plans that keep customers informed and engaged.
• Understand customer use cases and Sitetracker adoption at a high level, becoming a trusted advisor.
• Identify, deliver, and articulate the Sitetracker solution's value and return on investment to customers.
• Partner with customer leadership to identify and measure new KPIs, focusing heavily on business outcomes and value realization.
• Identify additional revenue-generating opportunities by aligning customer goals with Sitetracker functionality and roadmaps.
• Develop a strong technical understanding of deployed solutions and Sitetracker platform capabilities.
• Complete internal certifications to accelerate product knowledge and independent troubleshooting capability.
• Contribute to internal process improvements and engage with Engineering to discuss enhanced product functionality.

Jobbeschreibung

Sitetracker is seeking an Associate Customer Success Manager to join the growing Customer Success team in India. You will serve as the main contact for customers, guiding them from implementation through go-live as they deploy and adopt the Sitetracker platform.

You will define and demonstrate Sitetracker's value to customers by identifying objectives, aligning platform capabilities with goals, and collaborating with Product and Engineering to inform roadmaps.