Associate Commercial Invoicing Representative

C.H. Robinson; Monterrey; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading logistics provider is seeking an Associate Commercial Invoicing Rep based in Monterrey, MX. This role involves supporting the billing team to ensure accurate and timely invoicing, resolving issues, and maintaining customer relationships. Preferred qualifications include customer service experience and proficiency in Microsoft Office. The company offers a competitive benefits plan and promotes a diverse and inclusive work environment.

Servicios

Life and medical insurance

Wealth Accumulation Plan

Employee Stock Purchase Plan

Formación

• High School Diploma or GED required.
• Customer service experience is preferred.
• Must be proficient in Microsoft Office Suite.
• Strong written and verbal communication skills are essential.

Responsabilidades

• Ensure all invoices are accurate and released on time.
• Support customer-specific invoicing requests.
• Resolve invoicing issues and questions.
• Maintain professional relationships with customers.

Conocimientos

Customer service experience

Proficient in Microsoft Office

Strong communication skills

Critical thinking skills

Interpersonal skills

Educación

High School Diploma or GED

Descripción del empleo

Overview

C.H. Robinson is seeking an Associate Commercial Invoicing Rep to join our team. In this role you will support the billing team by ensuring accurate and timely invoices in accordance with standard operating procedures (SOPs). You will be assisting with customer-specific invoicing requests, resolving billing issues, and maintaining professional relationships with customer accounts. Additionally, you will collaborate with various internal teams to support overall billing efficiency and accuracy. While this role provides the flexibility and autonomy of working remote, this position needs to be based in Monterrey, MX.

Duties and Responsibilities

• Assist in ensuring all invoices are accurate and released on time according to SOPs
• Support customer-specific invoicing requests with the guidance of higher-level billing representatives
• Utilize basic problem-solving and critical thinking skills to assist in resolving invoicing issues and questions
• Aid accounts receivable, account team, and collections team on matters of delinquent accounts
• Provide support for invoicing process improvements and initiatives
• Maintain professional relationships with customers' Accounts Payable teams to ensure invoicing practices are aligned and current
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Qualifications

Required:

• High School Diploma or GED

Preferred:

• Prior customer service experience
• Proficient in Microsoft Office Suite of Programs
• Previous experience with billing systems
• Strong written and verbal communication skills
• Positive, professional attitude with excellent customer service skills
• Strong interpersonal skills
• Basic critical thinking skills and the ability to use own judgement
• Self-motivated and able to work independently
• Effective in multitasking and prioritizing tasks
• Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization
• Values a diverse and inclusive work environment

Benefits

CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability. We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.