Associate Application Specialist

Elekta; Ciudad de México; Híbrido; USD 36,000 - 60,000; Jornada completa

Descripción de la vacante

Join a mission-driven team at Elekta to enhance cancer care through effective training of healthcare professionals. As an Applications Trainer, you'll provide exceptional training and support, ensuring customers maximize their use of Elekta's innovative software and hardware solutions. This dynamic role combines customer interaction with ongoing professional development, making a tangible impact in the healthcare landscape.

Servicios

Excellent Medical, Dental and Vision coverage

401k, paid Vacation and Holiday

Tuition reimbursement

Wellness reimbursement

Formación

• Bachelor's degree required.
• Clinical background in Radiotherapy preferred.
• Bilingual in English and Spanish is essential.

Responsabilidades

• Conduct training sessions for customers and colleagues on Elekta products.
• Assist in evaluations and customer feedback post-training.
• Support marketing activities at tradeshows and exhibitions.

Conocimientos

Communication

Interpersonal relationship skills

Presentation skills

Educación

Bachelor’s degree in physics, Medical Physics, Radiation Therapy, Radiology Technology, Biomedical or equivalent

Herramientas

Outlook

Word

Excel

PowerPoint

Descripción del empleo

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Want to join a team with a mission to improve and save lives?

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

We don’t just build technology. We build hope for everyone dealing with cancer.

The Applications Trainer is responsible for training and supporting Oncology professionals in the effective use of Elekta Software & Hardware. Main responsibilities include on-site classroom or remote training.

Applications Trainers are tasked with ensuring thatour internal and external customers receivefirst class training and clinical support, maximizing customer adoption to drive Customer Satisfaction and Net Promoter Score.

RESPONSIBILITIES

Provide excellent Applications trainings to customers, colleagues, and distributors.

Successfully deliver on-site, classroom or remote trainings of Elektaproducts as planned.

Ensure that our internal and external customers receive firstclass training and clinical support related to Elektasolutions, driving Customer Satisfaction and NPS.

Values: Incorporate Elektavalues and quality systems into alldepartment functions and responsibilities

Communicate openly and effectively withTraining Manager, Business Line Leaders, Salesand Project management Teams. Provide relevant information from customers to them if needed.

PRE-TRAINING:

Complete product qualification processes on timeas planned.

Commitment with eLearning’s and qualification processfor new products or new releases.

Complete all necessary training preparation.

Manage all sitepreparation and documentation of onsite or remote training per established guidelines.

Frequently check theschedule of trainings and conduct planning travel in accordance with company policies.

POST TRAINING:

Actively manage customer evaluation and surveys to monitor trendsin student performance and satisfaction.

Reporting-Response: Complete triparrangements, expenses report and time tracking reportsand in a timely and professional manner.

Work within companygoals and financial budgets assigned to the department.

Follow global procedures, complete reports of theiractivities at the end of training, send customer certificates and survey link and complete the work order in CLM.

Capture customer needsrelating to training and/or product performance.

Complete reports on of theiractivities on CLMby the end of training.

Maintain long-term positive relationships with customers acting upon customer feedback to driveNPS and Customer Satisfaction.

SALES/MARKETING:

Provide professional assistance and support to Marketing/Sales, OF,R&D and international colleagues.

Support Marketing/Sales activities at exhibitions, tradeshows, conferences, andseminars, when required.

Prepare presentations and training material. Deliver speeches, presentations, advertised sessions in medical congress.

Sales Assistance: Assistwith occasional remote or onsite software and/or hardware demonstrations to assist in necessary sales situations.

SUPPORT:

Provide assistance to the regional support team pertaining to escalated customer calls.

Provide support withopened cases to customers whennot traveling for training.

Decide technically the action to be takento solve the problems of your dailyactivities and taks.

Qualifications-

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Employees must be able to read, speak, write, and comprehend the English language.

Bachelor’s degree in physics, Medical Physics, Radiation Therapy, Radiology Technology, Biomedical or equivalent.

Clinical experience and background in Radiotherapy and working knowledge of its clinical workflow.

Working knowledge/understanding of Elekta and or OIS products and clinical experience using Elekta products highly preferred.

Strong English written and verbal communication skills (read, write, verbal)

Bilingual: other language such as Portuguese and or Spanish (read, write, verbal)

Familiarity/proficiency with the following: Outlook, Word, Excel, PowerPoint.

Strong verbal and written communication skills.

Strong interpersonal relationship skills.

Ability to interact with customers effectively (via phone and face-to-face).

Excellent presentation skills (ability to communicate effectively to a group).

Ability to travel domestically and internationally up to 75% of the time which exceptionally could include weekends or holidays.

Valid national driver’s license, passport and yellow fever vaccine required.

What you’ll get:

In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. In addition to this, Elekta offers a range of benefits.

What we offer:

Opportunity to work with a proactive and supportive team

Hybrid work option (you are required to work on location at least 3 days/week)

Excellent Medical, Dental and Vision coverage

401k, paid Vacation and Holiday

A health of additional benefits including wellness reimbursement, tuition reimbursement and flexible spending account

Opportunity to work on cutting edge in medical advancement.

Upward mobility

How to proceed?

We are looking forward to hearing from you! Apply by submitting your application and résumé in English, via the “Apply” button. Please note that we do not accept applications by e-mail.

We are an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex,sexual orientation, gender identity, genetic information, national origin, disability, veteran status,or any otherprotected characteristic.

About Elekta

As a leader in precision radiation therapy, Elekta is committed to ensuring every patient has access to the best cancer care possible. Elekta is a proud innovator and supplier of equipment and software used to improve, prolong, and save the lives of people with cancer and brain disorders.

More than 6,000 hospitals worldwide rely on Elekta technology. We openly collaborate with customers to advance sustainable, outcome-driven, and cost-efficient solutions to meet evolving patient needs, improve lives and bring hope to everyone dealing with cancer. To us, it's personal, and our global team of 4,700 employees combine passion, science, and imagination to profoundly change cancer care. We don’t just build technology, we build hope.

Elekta is headquartered in Stockholm, Sweden, with presence in more than 120 countries and listed on Nasdaq Stockholm. For more information, visit elekta.com or follow @Elekta on Twitter and on LinkedIn.

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