Assistant Learning & Development Manager

One&Only Resorts; Navolato; Presencial; MXN 939,000 - 1,315,000; Jornada completa

Descripción de la vacante

A luxury hotel brand in Navolato seeks an Assistant Learning & Development Manager to enhance training initiatives aligned with their strategic goals. Key responsibilities include developing training programs, managing learning platforms, and fostering a culture of continuous improvement. The ideal candidate possesses a strong background in luxury service, training facilitation, and a relevant degree. Join a team passionate about exceeding guest expectations.

Formación

• 3+ years of L&D experience in luxury or ultra-luxury hospitality.
• Proven experience designing and delivering service-focused training.
• Strong facilitation and storytelling skills.

Responsabilidades

• Develop and implement hotel-wide learning and development plans.
• Design training programs reflecting ultra-luxury hospitality standards.
• Onboard new colleagues with brand-oriented orientation programs.

Conocimientos

Luxury service standards

Soft-skills training

Cultural awareness

Emotional intelligence

Leadership development

Educación

Bachelor’s degree in Hospitality Management or related field

Master’s degree preferred

Herramientas

Learning Management Systems

Digital learning tools

Descripción del empleo

( 16632 )

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Woven seamlessly into the diverse, dramatic vistas of one of Mexico’s last tropical beachfront jungles in Riviera Nayarit, One&Only Mandarina provides the perfect balance between chic treehouse seclusion and clifftop villas. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About The Job.

The Assistant Learning & Development Manager supports the General Manager in creating a culture of continuous learning, service excellence, and performance development. This role is responsible for planning, delivering, and evaluating learning interventions that align with the hotel's strategic goals. The role works closely with department heads and plays a key role in leadership development, onboarding, brand training, and service culture initiatives.

Responsibilities

• Develop and implement a hotel-wide learning and development plan aligned to business goals.
• Design and deliver tailored training programs that reflect the highest standards of ultra-luxury hospitality, including guest engagement, emotional intelligence, service etiquette, cultural awareness, and leadership development.
• Conduct learning needs analysis in collaboration with department heads and the General Manager.
• Manage learning budgets, and the Kerzner Learning & Development annual process, following policy and procedure.
• Continuously evaluate training effectiveness using Kirkpatrick levels of evaluation and make data driven improvements.
• Onboard new colleagues with an on-brand orientation program that immerses colleagues in the brand values and service culture
• Effective Business Partnering periodically with HR and all operational leaders to support departmental training, talent development, succession planning, guest service and business results.
• Support department heads and resort people leaders with the Personal Development Plans of their colleagues and track trends and action required learning & training needs.
• Coordinate and manage LMS platforms, e-learning content, and luxury service certifications (e.g., Forbes standards).
• Maintain strong relationships with Global Learning & Organisational Development, Kerzner Global Office, all Kerzner Resorts, external training vendors, coaches, language instructors, and hospitality consultants.
• Drive, facilitate and support all Kerzner core training programs and brand specific programs and learning initiatives.
• Design and deliver or provide resort specific learning content and initiatives to support the needs of the business.
• Manage the Kerzner Trainers strategy ensuring all levels of trainers are trained, tracked, engaged and supported to enable effective business results.
• Select, train, monitor, engage and recognise Departmental Trainers to create an effective learning culture in the resort and support business results.
• Recruit and manage the Kerzner Graduate Program, Internships, Localisation and High Performer Programs in line with Kerzner standard of design and delivery.
• Monitor industry trends in learning methods and tools and recommend enhancements.
• Maintain training records & complete reports to ensure compliance with mandatory training requirements.
• Promote a culture of learning through internal communication and marketing.
• Manage LinkedIn Learning account and have a clear strategy for how to utilise the licenses to develop colleagues and improve business results.
  
  

About You.

• Bachelor’s degree in Hospitality Management, Human Resources, Education, or related field (Master’s preferred).
• 3+ years of L&D experience in luxury or ultra-luxury hospitality.
• Proven experience designing and delivering soft-skills and service-focused training programs.
• Deep understanding of luxury service standards, brand alignment, and cultural nuances in guest service.
• Experience in facilitation of training and storytelling skills with the ability to inspire and motivate across cultures.
• Ability to build trust and influence leaders across departments.
• Proficiency in Learning Management Systems and digital learning tools.
  
  

Preferred Certifications

• Certified Train the Trainer
• Departmental Trainer
  
  

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.