Assistant Director of Residences

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

On the stunning southern coast of Mexico’s Baja peninsula, experience Cabo’s Golden Corridor with Mexican chic and a cool Mediterranean vibe. In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda-style village, with sparkling ocean views throughout. Create magical memories as hearts beat to the rhythm of Mexican music, art and culture – embraced by the warmth of our Four Seasons “familia.”

Be a part of something truly special! Join the team of Four Seasons Cabo San Lucas at Cabo Del Sol as Assistant Director of Residences. This expansive property will include 96 beautifully appointed guestrooms and 61 Residences, centrally located in the "tourist corridor" between Cabo San Lucas and San José del Cabo atop the breathtaking Baja California Sur with amazing views of the sea where the Sea of Cortez meets the Pacific Ocean. Amenities will include three restaurants, three resort pools, an open-air fitness center, Spa & Spa Garden, and a Clubhouse event facility.

The Assistant Director of Residences, in coordination with the Director of Residences, directs and supervises the residence operations and provides managerial and administrative support including coordinating the move-in and interior decorating/finishing procedures for unit owners, conducting orientation for new unit owners, handling of day-to-day operations to ensure a smooth running of the house, supervising all functions of the residences. Maintain daily contact with individual unit owners, respond to their queries, and solve any issues arising out of operations.

Will assist with leadership and management of all aspects of the Residential operations, in accordance with the management agreement between the homeowner’s association (HOA) and Four Seasons Hotels & Resorts (Hotel Operator). Will be focused on Property Management, Financial Management, Asset Management, HOA Management, Service & Lifestyle, and People and Rental.

Education and Experience

• 3 to 4 years of experience working in a similar position within property management, residential operations, and/or hotel management.

• Resort Pre-Opening Experience Preferred.

• Understanding of high-end luxury Resort product, and deep commitment to quality.

• Excellent English and Spanish language skills.

• Professional property management certification preferred.

Essential Responsibilities

• Assists the Residential Leader in maintaining the homeowner’s assets through weekly, monthly walk-throughs as well as overseeing the coordination of the preventative maintenance program.

• Assist in ensuring that all areas of the residences are appropriately staffed in accordance with labor standards and legal agreements.

• Ability to assist with preparation of a comprehensive annual operating profit plan, for all departments in the residential operation, including Residential HOA and Residential a la Carte departments.

• Assist with new owner orientations to their residence and hotel/resort.

• Ensure all required policies and procedures are understood and signed. Be the liaison between residences and hotel/resort departments to ensure residents are welcomed and recognized.

• Assist in people management e.g. Hiring and training of all Residence team members, payroll, schedules, provide regular performance feedback, etc.

• Assist with financial management requirements e.g. Annual budget, HOA billing process to include sending statements, accepting payment and monitoring account delinquencies ensuring accurate billing and collection, track resident spend, address all resident questions with respect to billing from the hotel/resort or association, monitors that all invoices are paid in a timely manner and are checked for accuracy.

• Actively participate in all appropriate operations committees such as Energy Conservation Program, Safety Committees and Recycling and Board of Operations meetings.

• Ability to work with sensitive material and maintain confidentiality of such work.

Essential Leadership Requirements and Characteristics

• Be a passionately driven leader who engages with Residence owners and staff as it relates to residential matters.

• Be a dynamic leader of teams with a mindset focused on the employee experience and operating with the mantra of a great place to work for all (at all levels consistently).

• Strong EQ – relationship management is key for all stakeholders (internal, external, ownership and Four Seasons brand).

• Attention to detail, style and aesthetics of all residential areas is critical.

• Ability to engage the entire team positively by being culture instillers/carriers.

• Coaching skills to be able to create a culture of development and growth.

• Be able to build a safe working environment where staff is able to excel and go above and beyond and comfortable taking risks knowing leadership has their back.

• Exposure to residences beneficial.

About Four Seasons Hotels & Resorts:

Four Seasons Hotels and Resorts opened its first hotel in 1961 and its story is a tale of continual innovation, remarkable expansion and a single-minded dedication to the highest of standards. For over 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping.

Service Culture

Currently operating 126 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

What it is Like to Work for Four Seasons Hotels & Resorts:

At Four Seasons, we guide all of our actions by the Golden Rule: “Treat others the way you would like to be treated.” Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service and a passion for service. As a luxury brand, your work will be also guided by very strict standards to ensure a high level of quality and service at all times. Expect to work hard but have fun and learn along the way, taking your career, experience and skills to the next level. As an added bonus, working with Four Seasons gives you the opportunity to work for an international company and travel all over the world while staying at incredible properties for free!

Learn more by visiting us at:

Company Site: www.fourseasons.com

Our Careers: Four Seasons Careers

LinkedIn: Four Seasons LinkedIn

Facebook: Four Seasons Facebook

Twitter: Four Seasons Twitter

We look forward to receiving your application!