Asociado Sr IT (SiteOps)

Elanco; Guadalajara; Presencial; USD 50,000 - 90,000; Jornada completa

Descripción de la vacante

An established industry player in animal health seeks a dynamic IT Operations Lead to drive digital strategy for its Mexico affiliate. This pivotal role involves managing IT operations, ensuring seamless service delivery, and collaborating with local teams to tailor solutions that align with business needs. The ideal candidate will possess a strong background in IT systems implementation, project management, and analytical problem-solving. Join a team that values innovation and diversity, where your contributions will enhance both animal and human lives, making a real difference in the world of animal health.

Formación

• 5+ years of experience in implementing and supporting IT systems.
• Fluent in English with strong analytical and problem-solving skills.

Responsabilidades

• Manage IT operations and support digital strategy for local affiliate.
• Provide day-to-day IT support and ensure compliance with policies.

Conocimientos

Analytical Skills

Problem Solving

Project Management

Collaboration Skills

Customer Needs Assessment

Educación

Bachelor’s degree in Computer Science

Herramientas

ITIL processes

Descripción del empleo

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose – to advance the health of animals, people, the planet and our enterprise.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Position Summary:
This role will own the IT operations and enablement of Elanco’s digital strategy for the México commercial affiliate. Reporting to the LATAM SiteOps IT Director, you will engage with local business teams ensuring the successful delivery of global and local IT services & solutions as well as coordinate with IT service providers to maintain stability.

Responsibilities:
SiteOperations IT is at the heart of the global IT organization ensuring the ‘rubber hits the road’ on Elanco’s growing digital investments positioned on modern IT architecture. The key responsibilities for this role will be related to México´s affiliate commercial operations and are as follows:

• Represent all aspects of IT to local employees, building a strong brand for IT
• Integrate with local Business to understand the needs to provide Commercial IT solutions.
• Provide day-to-day support to users supporting key IT Operations processes e.g. on/off boarding, IT asset management, IT Infrastructure, local IT budget management
• Effective business partnering with Sales/Marketing, Global IT and leadership to deliver integrated technology solutions
• Actively participate in the country’s operational agenda to enable site “essential wins”
• Align existing IT solutions with business partner’s strategy to drive adoption and standardization of global templates wherever possible.
• Own the technology and business use of IT applications, ensuring continuous operation, systems remain in a validated state and manage lifecycles through releases and retirement
• Understand and represent local compliance requirements for IT solutions/services e.g. data privacy
• Ensure local adoption of global IT policies
• Oversight of local IT service provider resources ensuring they deliver reliable, quality IT services
• Identify new opportunities, and drive value from existing IT solutions, ensuring IT service delivery.
• Support and implement projects to deliver new information technology-based solutions into the business areas.

Basic Qualifications:

• Bachelor’s degree in Computer Science or related Scientific area
• Minimum five years’ experience in the implementation and support of IT systems
• Fluent in English
• Strong analytical, problem solving and investigative skills
• Project management experience.
• Experience coordinating technical projects.
• Strong collaboration and partnering skills.
• Experience working with global IT teams.
• Ability to assess customer/client needs, creatively approach solutions, and influence appropriate courses of action

Additional Skills & Preferences:

• Broad IT infrastructure experience
• Knowledge & experience of ITIL processes
• Experience in operational support (site or global Infrastructure /service management/Telecoms)
• Experience in operational support (site or global Infrastructure /service management) providing Incident Management support for service outages and interfacing with the internal IT Incident Management team for service restoration.