AskHR Specialist – Tier 1 HR Support

Siemens Mobility; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Siemens Global Business Services (GBS) is looking for an AskHR Specialist in Mexico City. Your role will involve providing exceptional Tier 1 customer support for HR inquiries, handling payroll issues, and maintaining accurate employee records. Ideal candidates have 1–2 years of experience in HR support or customer service, are proficient in Microsoft Office, and have a strong command of English. Join a diverse team dedicated to making HR processes efficient and effective.

Formación

• 1–2 years of experience in customer service, HR support, call center, or data processing.
• Strong verbal and written communication skills.
• Knowledge of HR policies and extensive payroll knowledge is a plus.

Responsabilidades

• Provide Tier 1 customer support for HR-related inquiries.
• Maintain departmental records, logs, and files.
• Support internal programs such as tuition reimbursement.

Conocimientos

Interpersonal skills

English proficiency

Analytical mindset

Educación

College degree preferred

Herramientas

Microsoft Office

PeopleSoft Payroll

Descripción del empleo

Are you passionate about helping others and making HR support simple, clear, and efficient? At Siemens Global Business Services (GBS), we’re looking for an AskHR Specialist to join our centralized HR Shared Services Center, where you’ll serve as a first point of contact for employees, managers, and HR stakeholders.

What role will you play?

As an AskHR Specialist, you will provide Tier 1 customer support for a wide range of HR-related inquiries, including payroll, HRIS transactions, and employee life cycle events. You’ll work across multiple channels, delivering accurate and timely information in a dynamic, fast-paced environment. You’ll also support internal programs such as tuition reimbursement and overpayment collections.

Key Responsibilities:

• Respond to inbound calls, emails, and chats regarding HR inquiries

• Retrieve and provide information to employees using available tools and systems

• Maintain departmental and employee records, logs, and files

• Process and audit HRIS data entries to ensure high data accuracy

• Generate, distribute, and maintain complex HR documents, forms, and reports

• Provide front-line support on HR policies, programs, benefits, and employee data

• Support and administer programs such as tuition reimbursement and overpayment collections

• Prepare “Share with AskHR” documentation and ensure timely submission

• Identify and escalate complex cases as needed, proposing process improvements

• Apply documented procedures and use judgment to resolve inquiries independently

What you need to succeed:

• 1–2 years of experience in customer service, HR support, call center, or data processing

• Strong interpersonal skills and ability to work with people from diverse cultural backgrounds

• Proficiency in Microsoft Office tools (Excel, Word, PowerPoint)

• Intermediate to advancedEnglish(written and spoken)

• Typing proficiency and comfort with digital platforms

• Knowledge of PeopleSoft Payroll and HR systems is highly preferred

• Strong verbal and written communication skills

• Analytical mindset and attention to detail

• Knowledge of help desk or ticketing tools is a plus

• College degree preferred

• Familiarity with HR policies, benefits, and procedures is a strong plus

• Extensive payroll knowledge is a plus

*Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.