Asistente de Retail (Seasonal)

Twin Dolphin Los Cabos; Cabo San Lucas; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Twin Dolphin Los Cabos is seeking a Golf Shop Assistant to deliver a high-level, detail-oriented experience to members and guests. This role reports directly to the Director of Golf and the Head Golf Professional, working closely with them to ensure smooth operations.

Responsibilities include managing tee-time reservations using Club Essentials, assisting with retail merchandising, coordinating services for members and guests, and maintaining a professional appearance and service during

Responsabilidades

• Provide personalized service to members and guests.
• Manage tee-time, F&B, and activity reservations.
• Support retail operations: organizing, cleaning, inventory control.
• Monitor play and guest check-ins; collect fees.
• Coordinate with Security, Caddies, F&B staff, and Golf Professionals.
• Handle administrative tasks: POs, payments, vendor communication.
• Rotate and maintain merchandise displays.
• Deliver high-quality experiences by anticipating needs.
• Support F&B and valet during peak periods.
• Participate in ongoing customer service and product knowledge training.
• Uphold professional appearance and conduct.
• Work weekends, holidays, and extended hours as required.

Herramientas

Club Essentials

Descripción del empleo

Somos una comunidad de 1,400 acres desarrollada por Ohana Real Estate Investors, llamada Twin Dolphin en honor a la rica historia del icónico y original Hotel Twin Dolphin. El plan maestro incluye: Maravilla, un desarrollo residencial privado enfocado en la integración familiar; Twin Dolphin Club, un campo de golf de 19 hoyos diseñado por el reconocido golfista Fred Couples, en colaboración con Todd Eckenrode de Origins Golf Design; y Montage Los Cabos, un hotel con 52 residencias y 122 habitaciones, el primer resort de la marca abierto en México y único en la región de Los Cabos. El acceso es exclusivo para propietarios e invitados. El enfoque de Ohana para el plan maestro de desarrollo se centra en ofrecer beneficios integrales tanto para los propietarios como para el medio ambiente.

We are a 1,400-acre community developed by Ohana Real Estate Investors, named Twin Dolphin in honor of the rich history of the original and iconic Twin Dolphin Hotel. The master plan includes: Maravilla, a private residential development focused on family integration; Twin Dolphin Club, a 19-hole golf course designed by renowned golfer Fred Couples in collaboration with Todd Eckenrode of Origins Golf Design; Montage Los Cabos, a hotel with 52 residences and 122 rooms, the first resort of the brand opened in Mexico and unique in the Los Cabos region. Access is exclusive to owners and guests. Ohana’s approach to the master development plan centers on comprehensive benefits for owners and the environment.

Descripción del Puesto:

El Asistente de Tienda de Golf es una persona altamente calificada, enfocada en brindar una experiencia detallada y de alto nivel a los miembros e invitados. Este puesto reporta directamente al Director de Golf y/o al Profesional Principal de Golf, trabajando en estrecha colaboración con ellos.

Responsabilidades:

• Brindar un servicio personalizado a miembros e invitados, incluyendo una bienvenida cálida y una despedida cordial.
• Gestionar y coordinar reservaciones de tee times, alimentos y bebidas, y actividades, utilizando el sistema Club Essentials.
• Apoyar las operaciones de retail: organización, limpieza, control de inventario, reportes y recepción de mercancía.
• Supervisar y gestionar el juego, incluyendo el registro de invitados y la cobranza de tarifas.
• Mantener comunicación clara con Seguridad, Caddies, personal de Alimentos y Bebidas, y Profesionales de Golf para asegurar una experiencia fluida.
• Realizar tareas administrativas como órdenes de compra, seguimiento de pagos y comunicación con proveedores.
• Rotar y mantener exhibiciones de mercancía, asegurando los estándares visuales y la disponibilidad de productos.
• Ofrecer una experiencia de alta calidad anticipándose a las necesidades y resolviendo situaciones de forma proactiva.
• Apoyar a los equipos de Alimentos y Bebidas y valet durante los periodos de alta demanda.
• Participar en capacitaciones continuas sobre atención al cliente y conocimiento de productos.
• Mantener siempre una apariencia profesional, cumpliendo con los estándares de uniforme y conducta.
• Trabajar fines de semana, días festivos y horas extendidas cuando sea necesario.

Job Description:

The Golf Shop Assistant is a highly skilled individual focused on delivering a high-level and detail-oriented experience to members and guests. This position reports directly to the Director of Golf and/or the Head Golf Professional, working closely with them.

Responsibilities:

• Provide personalized service to members and guests, including warm welcomes and cordial farewells.
• Manage and coordinate tee time, food & beverage, and activity reservations using the Club Essentials system.
• Support retail operations: organizing, cleaning, inventory control, reporting, and merchandise receiving.
• Monitor and manage play, including guest check-ins and fee collection.
• Maintain clear communication with Security, Caddies, F&B staff, and Golf Professionals to ensure a seamless member experience.
• Carry out administrative tasks such as purchase orders, payment tracking, and vendor communication.
• Rotate and maintain merchandise displays, ensuring visual standards and product availability.
• Deliver a high-quality experience by anticipating needs and addressing issues proactively.
• Support the F&B and valet teams during high-demand periods.
• Participate in ongoing training on customer service and product knowledge.
• Uphold professional appearance, uniform standards, and conduct at all times.
• Work weekends, holidays, and extended hours as required.