Asesor técnico

PPG; Cancún, Solidaridad; On-site; MXN 420,000 - 660,000; Full time

Benefits offered by this job

Annual bonus

Major medical insurance

Life insurance

Savings fund

Wellness programs

Development programs

Job summary

PPG is seeking a Technical Advisor to deliver technical expertise, training programs, and value-added solutions that strengthen customer relationships and support growth. You will assist senior teams, manage claims, and help implement strategic programs across channels, influencing satisfaction and service quality.

Based in Mexico, you will travel within Yucatán (Cancún and Playa del Carmen) and collaborate with marketing, operations, and content teams to deploy training and ensure QMS

Qualifications

• Bachelor's degree in chemical or industrial engineering.
• 1+ years in coatings, paints, or related industries.
• Willingness to travel within the Yucatán region (Cancún, Playa del Carmen).

Responsibilities

• Support Senior and Expert Technical Advisors in management and resolution of customer claims.
• Coordinate implementation of product portfolio training plans with content creation and channel teams.
• Contribute to projects by supporting integrated technical and commercial service proposals for Retail, B2B, and VDT customers.
• Partner with marketing and commercial teams to deploy programs communicating organizational priorities.
• Support compliance with Quality Management System procedures and help implement new processes.
• Promote the use of digital tools and new technologies across the dealer network.
• Coordinate scheduling, inspections, calibrations, and licensing activities for technical resources.
• Assist in maintenance and improvement of training facilities and spaces within the PPG Comex Training Center.

Skills

Coatings knowledge

Travel readiness

English proficiency (A2)

Education

Bachelor's degree in Chemical or Industrial Engineering

Job description

Join us as a Technical Advisor and help deliver technical expertise, training programs, and value-added solutions that strengthen customer relationships and support business growth.

You will support the Technical Advisor Sr. and Technical Advisor Expert teams in managing customer claims, developing training programs, and implementing strategic programs that enhance the customer experience across multiple channels and market segments. Your technical knowledge and collaborative approach will help ensure the successful execution of technical and commercial projects while promoting innovation

You will work with commercial, marketing, operations, and content creation teams to deploy training programs, communicate strategic programs, support technology adoption within the dealer network, and ensure compliance with quality management processes. Your work will directly affect customer satisfaction, service quality, and the successful implementation of our goals.

You will report to the Training department manager. You will cover the Yucatán region, including Cancún and Playa del Carmen, Mexico.

In addition to benefits required by law, we offer an annual bonus, major medical insurance, life insurance, savings fund, and other wellness and development programs that help our employees excel.

Main Responsibilities

• Support Senior and Expert Technical Advisors in the management and resolution of customer claims.
• Coordinate the implementation of product portfolio training plans with content creation, communications, programs, and channel teams to reach diverse audiences.
• Contribute to projects in collaboration with commercial teams by supporting integrated technical and commercial service proposals that create value for Retail, B2B, and VDT customers.
• Partner with marketing and commercial teams to deploy programs that ensure the communication of organizational priorities.
• Support compliance with Quality Management System (QMS) procedures and help implement new processes.
• Promote the use of digital tools and new technologies across the dealer network.
• Collaborate with operations teams to coordinate scheduling, inspections, calibrations, and licensing activities related to technical and inspection resources.
• Support the administration, maintenance, and continuous improvement of training facilities, classrooms, spray booths, and other spaces within the PPG Comex Training Center.

Qualifications

• Bachelor's Degree in Chemical Engineering, or Industrial Engineering.
• 1+ years of experience in coatings, paints, or related industries desirable.
• Availability to travel within the Yucatán region, including Cancún and Playa del Carmen.
• Intermediate English proficiency (A2 level or equivalent).

About Us

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.

We are excellent operators

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

If you need an adjustment due to a disability, please email [e-mail].

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.