Area Shift Manager Jr

Amazon; Culiacán; Presencial; USD 20,000 - 30,000; Jornada completa

Descripción de la vacante

Amazon seeks a Delivery Station Manager Jr in Culiacán to support last mile operations. This role involves managing a team, overseeing KPIs, and ensuring customer satisfaction. Candidates should have a high school diploma, flexible schedule availability, and prior management experience.

Formación

• Previous experience as a people manager (over 1 year).
• Availability to work flexible schedules, including weekends and holidays.
• Basic English proficiency (A2 level).

Responsabilidades

• Manage a team of over 20 associates and monitor operational metrics.
• Support process improvement initiatives and engage in process mapping activities.
• Measure driver performance and execute internal audits.

Conocimientos

Team Management

Process Improvement

Customer Service

KPI Monitoring

Educación

High school diploma or equivalent

Bachelor's degree completed

Herramientas

Lean manufacturing tools

Descripción del empleo

Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online.

Delivery Station Manager Jr is responsible for supporting the last mile operations within a delivery station. The role manages a team of over 20 hourly associates, overseeing safety metrics, attrition, payroll, shifts, vacations, overtime, and key operational metrics such as delivery efficiency, number of routes, and cost per shipment. Additionally, this role supports procurement of tools, services, and consumables for the station.

The impacts of this position include:

• Operational KPIs and cost goals aligned with the strategic plan.
• Maximizing customer satisfaction to drive long-term shareholder value.

The Delivery Shift Manager Jr is expected to coach and mentor the team to meet performance objectives, foster positive employee relations, and build organizational bench strength. The role involves continuous improvement of delivery processes and promoting a culture of customer obsession, safety, and best practices. It also involves collaboration with internal teams such as project teams for launching new stations and designing delivery models.

Responsibilities:

• Create a balance between "Work hard" and "Have fun" with associates.
• Ensure team execution aligns with business goals.
• Support process improvement initiatives to address inefficiencies and implement new functions.
• Engage in process mapping activities.
• Assist in developing, documenting, deploying, and monitoring key business processes for AMZL Mexico.
• Monitor KPIs within the delivery station.
• Support organizational change initiatives.
• Conduct in-depth analysis of KPIs.
• Support customer service and other operational goals.
• Measure driver performance, discipline, and customer experience.
• Execute internal audits.
• Participate in quality initiatives and process changes to achieve continuous improvement.
• Implement changes and develop new processes to enhance service and reduce costs.
• Develop and maintain delivery station workflows and metrics according to standard procedures.

Minimum Requirements:

• High school diploma or equivalent.
• Availability to work flexible schedules, including weekends, nights, and holidays.
• Basic English (A2 level).
• At least 2 years of previous experience.
• Over 1 year of experience as a people manager.

Preferred Qualifications:

• Bachelor's degree completed.
• Advanced English proficiency.
• Knowledge of Lean manufacturing tools.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you need workplace accommodations during the application or onboarding process, please visit this link for more information. If your country or region isn’t listed, please contact your Recruiting Partner.