Application Support Analyst 1

Buscojobs México; Nuevo León; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading employment platform is seeking a Sr Renewals Specialist in Nuevo León, Mexico. This role involves managing account renewals for high-profile clients, ensuring customer satisfaction, and achieving financial goals. Ideal candidates should have experience in sales, strong analytical skills, and fluency in English. The position offers a competitive salary and various benefits, including a permanent home office.

Servicios

Competitive salary

Performance bonus

Weekends off

Food coupons

Paid Training

Permanent home office

Formación

• 2+ years experience in sales (B2B or B2C).
• 1+ year in technology or telecommunications industry.
• Track record of meeting/exceeding sales targets.

Responsabilidades

• Manage account renewals based on various factors.
• Maintain and grow monthly recurring revenue.
• Coordinate with the Expand sales team.

Conocimientos

Sales experience

Analytical skills

Problem-solving

Communication skills

Fluency in English (B2)

Negotiation

Herramientas

Microsoft Office

Descripción del empleo

Sr Renewals Specialist

We are hiring a Sr Renewals Specialist to serve as a key resource to a dedicated set of our most valued and high-profile customers to help them extract maximum value from their investment in our team messaging, video meetings, and a business phone product.

Responsibilities

• Managing a clear process to work through account renewals based on renewal date, size of renewal and complexity of renewal
• Maintaining and growing monthly recurring revenue
• Understanding how the revenue components impact financial goals
• Coordinating with the Expand sales team and monitoring upsell/cross-sell opportunities with the customer
• Running a professional renewal process and ensuring high customer satisfaction during the discussions and process
• Maintaining good customer records in CRM
• Submitting weekly forecast on renewals, down sell and churn
• Escalating material churn or down sell scenarios

Qualifications

• 2+ yrs experience in sales (B2B or B2C)
• 1+ yr in the technology or telecommunications industry
• Track record of meeting / exceeding sales targets
• Experience managing licensing agreements and ability to negotiate commercial terms
• Strong analytical and problem-solving skills
• Excellent communication skills - fluency in English (B2) - and understanding of situational uses of different communication skills
• Proficiency with Microsoft Office tools
• Experience with unified communication services, including VoIP, PBX

We offer

• Competitive salary $20,000
• Performance bonus
• Weekends off
• All law benefits
• Food coupons
• Paid Training
• Permanent home office