Application Operations Engineer

Global Payments; Ciudad de México; Presencial; MXN 700.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary and benefits

Global career opportunities

Learning & development programs

Inclusive team environment

Community initiatives

Descripción de la vacante

Global Payments is hiring an AppOps Support Engineer in Mexico City to ensure production readiness of critical applications and infrastructure. You will investigate incidents, diagnose complex issues and implement repeatable fixes to improve reliability.

You will work across Product, Engineering, DevOps, QA and client teams to own health checks, automate tasks, validate data and reduce recurring incidents while supporting a global payments ecosystem.

Formación

• 4+ years of experience in production support, technical operations, or related role.
• Hands-on experience with Linux/UNIX environments and production troubleshooting.
• Strong SQL and scripting skills (Bash/Python) and data validation.
• Experience with cloud platforms, CI/CD, and containerized workloads.

Responsabilidades

• Drive production issues from investigation to resolution, restoring services quickly.
• Own application, infrastructure and batch health across environments.
• Uncover root causes using logs, stack traces, and data validation.
• Create automations to improve troubleshooting and maintenance.
• Collaborate with Product, Engineering, DevOps, QA and client teams to drive resolution.

Conocimientos

Linux/UNIX

SQL

Bash

Python

Cloud platforms

CI/CD

Containerized workloads

Networking basics

Educación

Bachelor's degree in Computer Science or related

Herramientas

Docker

Kubernetes

Git

DNS

Descripción del empleo

Ready to take your career global?Global Payments is shaping how people and businesses move money around the world. As an AppOps Support Engineer, you will play a critical role in keeping business-critical applications and infrastructure reliable, resilient and ready for what comes next.What you’ll own- Drive production issues from investigation to resolution, using sound technical judgment to restore services quickly, meet service level expectations and protect the experience of our clients and teams.- Own application, infrastructure and batch health across multiple environments, identifying risks early and ensuring scheduled jobs, client deliverables and service transmissions meet agreed service levels.- Uncover root causes behind complex technical issues, using logs, stack traces, SQL-based data validation and system diagnostics to restore service and reduce recurring incidents.- Use SQL and operational scripting to create better outcomes, strengthening troubleshooting, data validation, reporting and recurring maintenance through practical automation and repeatable solutions.- Influence platform stability through strong cross-functional partnerships, translating technical findings into clear actions and working with Product, Engineering, DevOps, QA, customer support and client teams to drive resolution.- Identify and reduce recurring operational risks, using service reviews and incident insights to shape process improvements, strengthen reliability and create more efficient ways of working.- Strengthen operational standards and knowledge, creating clear documentation and automations that align with governance, compliance and established support practices.- Build your impact across a global payments environment, expanding your technical expertise while contributing to an ever-evolving platform that helps shape the future of commerce.What you bring- 4+ years of experience in production support, technical operations, systems administration or a related role supporting enterprise applications.- Hands-on experience with Linux or UNIX environments, application support, relational databases and production troubleshooting.- Strong SQL and scripting skills, with experience using Bash or Python to investigate issues, validate data and improve operational processes.- A practical approach to technical diagnostics, including experience analyzing logs, system metrics, database behavior and application issues to identify root causes.- Working knowledge of core technology and operations, including networking fundamentals, secure file transfer protocols, Domain Name System (DNS), version control and information technology operational processes.- Experience with cloud platforms, continuous integration and continuous delivery (CI/CD), containerized workloads or microservices architectures is valuable.- Strong analytical thinking and communication skills, with the confidence to manage complex issues independently, balance competing priorities and turn technical findings into clear actions, risks and resolution plans.- A mindset focused on ownership and continuous improvement, with the curiosity to find better ways of working and the determination to create reliable outcomes for clients, colleagues and the business.- A bachelor’s degree in Computer Science, Information Systems or a related discipline is preferred, or you can bring equivalent practical experience. An associate degree or prior operations experience may also be considered when supported by relevant experience.About the teamYou will join a connected team working across distributed and Linux-based environments, partnering with Product, Engineering, DevOps, Quality Assurance (QA), customer support and client teams. Your technical expertise will help solve complex issues, strengthen platform stability and create better ways to deliver reliable services.In this role, you’ll own the reliability and operational continuity of critical applications and infrastructure. You will drive incidents to resolution, uncover root causes, create opportunities to improve how we operate and influence the stability of the platforms our clients rely on. Your work will help Global Payments keep commerce moving and shape the future of how businesses connect and transact.Our perks - what we’ll bring for youWe know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.A competitive salary and benefits package that recognizes your contributionOpportunities to grow your skills and build your career within a global businessAccess to learning, development and on-the-job experiences that expand your expertiseA supportive, inclusive team environment where your ideas and input matterTime to give back through community and charity initiativesA global employee assistance programme to support your wellbeingRecognition through a global platform that celebrates your achievementsWhat makes a Globalpayer?Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative — always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.