Application Engineer Supervisor

Henkel; Toluca; Híbrido; MXN 900.000 - 1.300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work scheme

Hybrid work model

Global growth opportunities

Wellbeing programs

Parental leave

Employee Share Plan

Flexible Benefits

Meal vouchers

Savings fund

Friday early finish

Descripción de la vacante

Henkel in Toluca seeks a Lead Technical Service professional to drive a high-performing team, delivering technical service capabilities and value through close collaboration with application centers, analytics, PD and sales. You will coordinate global and regional accounts, develop innovative solutions for adhesive processes, and ensure KPI-driven excellence.

The role requires strong analytical, negotiation and leadership skills, with fluency in English and Spanish, and a track record in driving

Formación

• Analytical and problem-solving abilities across mechanical and organizational contexts.
• Strong selling/negotiation and business acumen skills.
• Teamwork and people development capabilities.
• Proficiency with digital tools (CRM, Excel, PowerPoint, Word, Power BI, AI tools).
• Self-motivated, adaptable, and capable of driving change and innovation.
• Excellent English and Spanish communication skills.

Responsabilidades

• Lead the technical service team and drive overall team success.
• Support product recommendations, demos, troubleshooting and customer assistance.
• Develop value propositions and liaise with regional/global accounts.
• Collaborate with application equipment and PD teams to innovate processes.
• Manage TCS workflow to align with customer and market needs.
• Oversee technical training development for Henkel staff and customers.
• Provide multiple formats for customer technical training.
• Drive packaging and labeling project success.
• Guide Technical Service direction with cross-functional leads.
• Monitor KPI results and foster continuous improvement.
• Coach and mentor direct reports through training and opportunities.

Conocimientos

Analytical

Mechanical

Organizational

Troubleshooting

Problem-solving

Selling

Negotiation

Business acumen

Teamwork

Digital tools

Initiative

Change management

Innovation

Communication

Coaching

Leadership

Strategic thinking

Herramientas

CRM

Excel

PowerPoint

Word

Power BI

AI tools

Descripción del empleo

About this Position

Plays a lead role managing the team, delivering technical service capabilities,demonstrating strong value through our technical expertise coordinating effortsfrom application center, analytical group and PD team, as well as otherinternal areas

What you´ll do

• Lead the technical service team
• Team Success in product recommendations, new product demonstrations, troubleshooting, customer assistance
• Value proposition development
• High level support for Key Accounts at critical MX customers as well as global key accounts
• Works with application equipment and technology development to provide innovative solutions to enhance customer adhesive related processes
• Manages TCS workflow (including prioritization and reporting) to meet customer, internal and market needs expectations
• Responsible for the success of technical training of Henkel team members (Sales, TCS, Marketing, etc.) including development of new/modified training
• Responsible for customer technical training via appropriate formats: academies, webinars, at customer site, at Henkel facilities, white papers, etc.
• Drives success of both Packaging and labeling projects
• Drives Technical Service direction with regional Sales, Marketing, PD, Product Management leads and BD
• To manage KPI results and drives innovation and continuous improvement
• Facilitates expertise and personal skill development of direct reports through internal and external training, project opportunities, mentoring/coaching and any other relevant approaches
• Complies with all Henkel and regulatory requirements for safety, legal and environmental areas

What makes you a good fit

• Analytical, mechanical, organizational, troubleshooting, and problem-solving skills
• Selling/Negotiation and Business/Industry Acumen skills
• Teamwork building
• Leverages Digital Tools (CRM, Excel, power point, word, PBI preferable, AI tools
• Motivated, Takes Initiative, Willing to Change, High Learning Agility
• Creative, Adaptable, Deals with Ambiguity, Drives Change & Innovation
• Oral/written communication (English and/and Spanish preferent)
• People Coaching and Development
• Leadership & Strategy mindset

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Flexible Benefits
• Meal vouchers
• Savings fund
• Friday early finish

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.