Analyst, People Operations

Danisco Mexicana, S.A. de C.V.; Ciudad de México; Hybrid; MXN 420,000 - 640,000; Full time

Benefits offered by this job

Professional onboarding process

Training opportunities

Learning and development programs

Job summary

IFF in Mexico City offers a hybrid HR Operations role focused on Tier 1 support, data entry, and HR analytics across multiple HCM systems including Workday and SAP. You will ensure data accuracy, regulatory compliance, and timely HR reporting within a dynamic global team.

The role requires handling sensitive data with discretion, strong organizational and communication skills, and collaboration with cross‑functional stakeholders to improve processes and systems.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 2–4 years of experience in HR operations, HR systems administration, or HR analytics.
• Advanced English proficiency, with the ability to communicate clearly in professional and business environments.
• Experience with HR systems, including Human Capital Management (HCM) platforms such as Workday, SAP, or similar.
• Demonstrated ability to manage sensitive data with a high level of accuracy, confidentiality, and attention to detail.
• Strong organizational skills with the ability to manage competing priorities and meet deadlines.
• Effective communication skills and the ability to collaborate with cross‑functional stakeholders.

Responsibilities

• Serve as the first point of contact for HR-related queries, providing Tier 1 support through multiple communication channels.
• Manage day-to-day HR data entry operations across various HCM systems, ensuring 100% accuracy for all employee lifecycle events (e.g., onboarding, offboarding, changes, and leave management).
• Ensure compliance of employee data with internal policies, labor regulations, and data privacy standards.
• Support system enhancements, testing cycles, and the implementation of new HR system modules or features.
• Handle and resolve employee queries within defined KPIs, escalating complex issues when necessary.
• Generate regular and ad-hoc HR reports to support leadership decision-making.
• Manage the People Operations inbox, ensuring timely and accurate responses to employee inquiries.
• Create and issue employment documentation such as contracts, starter packs, and termination letters, ensuring alignment with HR processes.

Skills

Advanced English

Confidential data handling

Organizational skills

Effective communication

Cross-functional collaboration

Education

Bachelor's degree in Human Resources, Business Administration, or related field

Tools

Workday

SAP

Job description

Job Summary

What’s your next big career move? If it involves driving meaningful change, we should talk. IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products. Global Business Services: Delivering streamlined, scalable support—enhancing efficiency, compliance and service excellence across the company. The role is based in Azcapotzalco/Polanco, Mexico City (hybrid role). Be part of a creative, solution-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You’ll Make a Difference

Serve as the first point of contact for HR-related queries, providing Tier 1 support through multiple communication channels.

Manage day-to‑day HR data entry operations across various HCM systems, ensuring 100% accuracy for all employee lifecycle events (e.g., onboarding, offboarding, changes, and leave management).

Ensure compliance of employee data with internal policies, labor regulations, and data privacy standards.

Support system enhancements, testing cycles, and the implementation of new HR system modules or features.

Handle and resolve employee queries within defined Key Performance Indicators (KPIs), escalating complex issues when necessary.

Generate regular and ad-hoc HR reports to support leadership decision-making.

Manage the People Operations inbox, ensuring timely and accurate responses to employee inquiries.

Create and issue employment documentation such as contracts, starter packs, and termination letters, ensuring alignment with HR processes.

What Makes You the Right Fit

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 2–4 years of experience in HR operations, HR systems administration, or HR analytics.
• Advanced English proficiency, with the ability to communicate clearly in professional and business environments.
• Experience with HR systems, including Human Capital Management (HCM) platforms such as Workday, SAP, or similar.
• Demonstrated ability to manage sensitive data with a high level of accuracy, confidentiality, and attention to detail.
• Strong organizational skills with the ability to manage competing priorities and meet deadlines.
• Effective communication skills and the ability to collaborate with cross‑functional stakeholders.

How Would You Stand Out?

• Knowledge of digital HR support models and ticketing systems.
• Strong problem‑solving skills and a proactive approach to continuous improvement.
• Portuguese proficiency is a plus.

Why Choose Us?

• Professional onboarding process
• Training opportunities
• Learning and development programs

Company Culture

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more. At IFF, we make joy through science, creativity and heart. As the global leader in flavors, fragrances, food ingredients, health and biosciences, we deliver groundbreaking, sustainable innovations that elevate everyday products – advancing wellness, delighting the senses and enhancing the human experience. We value an inclusive, creative workplace where all individuals can thrive and do their best work. We consider all qualified candidates equally and based on merit, without regard to religion, ethnicity, national origin, race, age, veteran status, gender identity or expression, sexual orientation or disability.