Analyst, GBS Human Resources

Herbalife; Tlaquepaque; Presencial; MXN 30,000 - 60,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dedicated HR Operations Specialist to join their dynamic team. This role involves delivering exceptional HR transactional services while ensuring compliance with internal policies and regulations. You will be responsible for managing daily operations within the HR Global Business Services Center, focusing on customer service excellence and operational efficiency. If you are proactive, detail-oriented, and passionate about driving change in HR processes, this opportunity is perfect for you. Join a forward-thinking company that values innovation and teamwork!

Formación

• 2+ years of experience in Human Resources.
• Operational understanding of HR systems and compliance.

Responsabilidades

• Deliver HR transactional processes meeting business needs.
• Ensure compliance with HR policies and local regulations.

Conocimientos

Proactive

Customer Service Focus

Change Management

Attention to Detail

Compliance Best Practices

Educación

B.A. in Business Administration

Descripción del empleo

Overview

This position reports to: Madeleyn Torres

Recruiter: Paulina Rivera

Level: Staff III

Site: Guadalajara

Position Summary Statement:

The AHROG will be directly responsible for providing first-line services, transactional and operational deliveries of the HR GBS, as well as for ensuring follow-up, output, quality, and efficiency of all activities assigned via Service Now or any other media or form determined by management.

The AHROG will ensure the achievement of Service Partnership Agreements (SPAs) for all processes within its scope for internal customers and partners. This includes services across Talent Acquisition, Talent Management, Employee Data Management, and Employee Administration. The role also requires maintaining the highest standards of compliance on key performance indicators (KPIs) and metrics across all HR transactional services.

Detailed Responsibilities:

1. Deliver HR transactional processes that meet each function’s business needs with global standardization.
2. Ensure service partnership agreements (SPAs) are met for all processes of the HR GBS team.
3. Manage daily operations and services for the HR transactional services team within the Regional Global Business Services Center.
4. Ensure accuracy and completeness of end-to-end, standard processes and supporting documentation.
5. Ensure HR records and systems comply with applicable local, regional, and international policies, including Human Rights, Freedom of Information and Protection of Privacy, Employment/Labor Laws, and all legislative and regulatory standards.
6. Adhere to Herbalife’s policies (e.g., approvals, HR guidelines) and ensure all controls function as designed.

Supervisory Responsibilities: N/A

Job Qualifications

Required Qualifications:

(Ensure each qualification listed is essential for performing the job's core functions. Non-essential qualifications should be in the Preferred Qualifications section.)

Skills:

• Proactive, self-motivated, enthusiastic, goal-oriented, and results-driven.
• Strong customer service focus for both internal and external customers.
• Ability to embrace and drive change.
• Attention to detail.
• Knowledge of internal controls, segregation of duties, and compliance best practices.

Languages:

• Fluent in Spanish and English

Experience:

• At least 2 years of related experience in Human Resources.
• Operational understanding of Herbalife HR Systems.
• Functional knowledge of HR laws, including employment, federal, state, and local regulations.

Education:

• B.A. in Business Administration with a focus on Human Resource Management.

Preferred Qualifications:

• Experience in delivering HR transactional business services or shared services, process improvement, and operational service management in HR.
• Experience in Service Delivery or business transformation projects, including strategy and deployment.
• Proficiency in Portuguese is desirable.