Analyst-Credit GDC- ARG

American Express; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

American Express cherche un Commercial Credit Specialist pour gérer les comptes clients. Le poste implique des appels pour fournir des conseils financiers tout en équilibrant les efforts de collecte avec un service client exceptionnel. Nous offrons un environnement de travail dynamique, des opportunités de développement et des bénéfices complets pour soutenir votre bien-être.

Servicios

Salaires de base compétitifs

Incitations de bonus

Soutien à la santé financière et à la retraite

Assurance maladie, dentaire, vision, vie et invalidité

Modèle de travail flexible

Congés parentaux généreux

Accès gratuit à des centres de bien-être

Soutien psychologique confidentiel

Opportunités de développement de carrière

Formación

• Capacité à travailler dans un environnement dynamique.
• Bilingue (Anglais/Espagnol) est requis.

Responsabilidades

• Gérer des campagnes d'appels entrants et sortants avec des clients et administrateurs de programmes.
• Fournir des conseils financiers et résoudre des situations de comptes.

Conocimientos

Persuasion

Negotiation

Problem Solving

Analytical

Communication

Proactivity

Personal Accountability

Herramientas

MS Office

Descripción del empleo

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Commercial Credit Specialist handles inbound and outbound campaigns with a dynamic volume of calls with Card Members and Program Administrators to provide financial advice on current and past due scenarios, using persuasive communication and negotiation skills and working to resolve the status of each case presented in corporate accounts, balancing collection efforts while delivering an extraordinary customer service.

• Excellent persuasion and negotiation skills
• Proven problem solving and decision making
• Analytical skills
• Excellent writing and verbal communication skills.
• Ability to work in a dynamic and changing work environment.
• Proficiency in MS Office
• Bi-Lingual (English/Spanish)
• Proactivity
• Personal Accountability

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.