Analista Help Desk $18,000

Buscojobs México; Veracruz; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa de servicios de atención al cliente busca un Agente de Servicio al Cliente para ofrecer soporte técnico y de calidad a los clientes. Se requieren habilidades en inglés, experiencia en atención al cliente y la capacidad de documentar soluciones. Ofrecemos un ambiente de trabajo altamente colaborativo con oportunidades de crecimiento. Sueldo mensual de $9,000 brutos más prestaciones de ley.

Servicios

Prestaciones de ley

Fondo de ahorro

30 días de aguinaldo

75% prima vacacional

Capacitación pagada

Formación

• 1-2 años de experiencia en atención al cliente es deseable.
• Capacidad de trabajar en un entorno de resolución de problemas.

Responsabilidades

• Mantener comunicación diaria con el equipo y cumplir estándares de productividad.
• Atender llamados, correos y tickets de clientes.
• Responder a tickets críticos siguiendo procedimientos.

Conocimientos

Inglés fluido

Comunicación verbal y escrita

Facilitación de reuniones

Resolución de problemas

Educación

Graduación de secundaria o equivalente

Certificación ITSM preferida

Descripción del empleo

Overview

The Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent.

General Accountabilities

• Maintains daily communication with the team and hits productivity standards.
• Receive incoming customer calls, emails, and trouble tickets for both Incidents and Service Requests.
• Respond to High and Critical priority tickets/projects according to standard operating procedures.
• Serve as initial responder within the hosted environment in the notification, identifying, troubleshooting, and resolving issues.
• Assists the manager with the daily operation of the Service Desk, including the development, analysis, and implementation of staffing, training, telemarketing, scheduling, and reward/recognition programs.
• Monitor and troubleshoot all production networks, servers, applications, and services. Evaluate and escalate issues as needed.
• Provide remote technical support via a combination of telephone and remote support tools.
• Take deliveries from vendors, process and scan packing slips.
• Communicate (both verbally and in writing) with customers formally and professionally.
• Create and manage the lifecycle of Incidents and Service requests in the company\'s trouble ticketing system.
• Create and Utilize formal Work Instruction (WI) documents and other documented knowledge to resolve customer issues.
• Ensure escalations are handled in a professional, consistent, and relentless manner.
• Adhere to the Service Desk Ops Manual.

Job Qualifications

Education:

• High school graduation, or its equivalent
• ITSM certification preferred, ITSM foundation training required.

Experience:

• 1-2 years of Customer Service.

Skills

• Fluent English language skills are required.
• Excellent verbal and written communication.
• Excellent meeting facilitation skills, including teleconference and web conference.
• Ability to contribute to a high-performing, motivated workgroup by applying interpersonal and collaboration skills to achieve project goals.
• Ability to work creatively and analytically in a problem-solving environment.

Service Desk

Hoy

Vacante para la empresa Integra Estrategias en Coyoacán, Ciudad de México

Requisitos

• Experiência de 6 meses en Call center (cuenta el servicio social y prácticas profesionales)
• Atención a clientes, telefónico, remoto, correo y chat.
• Disponibilidad de horario para rolar turnos, matutino, vespertino y nocturno.
• Recién egresados o estudiantes con disponibilidad de tiempo.

Funciones

• Brindar atención, servicio y soporte técnico vía telefónica, web y correo electrónico a las diferentes ubicaciones.
• Monitorear los diferentes medios por los cuales llegan los tickets o solicitudes de atención.
• Documentar en sistema las problemáticas y soluciones de las situaciones a los clientes (notas y fotografías)
• Ofrecemos: Sueldo mensual de $9,000 brutos, Prestaciones de Ley + fondo de ahorro +30 días de aguinaldo + 75% prima vacacional, Contratación INMEDIATA, Capacitación pagada, Jornada de 8 horas laborales con una hora para alimentos, Un día de descanso a la semana, Zona de trabajo: Insurgentes

Proyecto en diferentes regiones y requerimientos varían. Por favor revisar la oferta específica de cada empresa dentro del listado.

IT Support Specialist- Global Service Desk-ams

Hoy

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Team Introduction

AMS Desk Services provides local IT service for TikTok users, resolves hardware/software related issues, support for conference rooms and fulfills IT related requests.

We are seeking an IT Support Specialist to help us grow our IT environment. The IT Support Specialist is essentially an IT Business Partner who is the first point of contact for end-users. As an IT Business Partner, your focus is not just to resolve incidents, but to find the underlying problem and develop long term solutions.

Responsibilities include providing top-notch IT support, monitoring infrastructure, and supporting Windows and Mac systems, along with event support and basic scripting. On-call rotation including weekends is required.

Required Skills: College Degree or 2+ years in related discipline; strong customer service; proficiency with Windows, Mac, Networking, Scripting/Automation; strong problem-solving; willingness to learn.

Preferred: Certifications (CCNA, MCSA, RHCSA), scripting, AV setup, etc. TikTok emphasizes inclusion and innovation.

Service Desk Representative

Hoy

Service Desk Representative

The Service Desk Representative is responsible for delivering exceptional customer service to clients through high-quality phone calls and tickets, as well as various tasks assigned.

Key Responsibilities:

• Maintains daily communication with the team and meets productivity standards.
• Handles incoming customer calls, emails, and trouble tickets for both Incidents and Service Requests.
• Responds to High and Critical priority tickets/projects according to standard operating procedures.
• Serves as initial responder within the hosted environment, identifying, troubleshooting, and resolving issues.
• Assists the manager with daily operation of the Service Desk, including staffing, training, scheduling, and recognition programs.
• Monitors and troubleshoots production networks, servers, applications, and services; escalates as needed.
• Provides remote technical support via telephone and remote tools.
• Takes deliveries from vendors, processes and scans packing slips.
• Communicates formally and professionally with customers.
• Creates and manages lifecycle of Incidents and Service Requests in ticketing system.
• Utilizes WI documents and knowledge to resolve issues.
• Ensures escalations are handled professionally and adheres to Ops Manual.

Job Qualifications

• High school graduation or equivalent; ITSM certification preferred; ITSM foundation training required.
• 1-2 years of Customer Service experience desirable.

Experience

• Fluent English; strong written and verbal communication; meeting facilitation; time management; problem solving.

Service Desk Lead & Internal IT SME

Hoy

Improvado is an AI-powered platform for marketing teams. Role focuses on leading Service Desk operations, mentoring a junior, and transitioning to an internal SME consultant for IT/InfoSec projects. Responsibilities include SLA management, complex issue resolution, and becoming SME for key systems (Notion, Jira, Improvado). Requirements include 2-4 years in IT support, leadership experience, SaaS, Notion/Jira familiarity, and interest in IT/InfoSec. Preferred: scripting, InfoSec fundamentals, Agile/DevOps awareness. Benefits include remote work, PTO, relocation option, and development reimbursement.

Additional roles include other IT support postings with duties similar to incident management, asset tracking, and service delivery. There is a variety of postings for Service Desk Lead, Internal SME, and other IT support roles across different companies.

Service Desk and IT Technician (Various Roles)

Hoy

Duties across postings include assisting users with IT incidents, problem analysis, documenting requests, installing/configuring equipment, resolving software/hardware issues, printer/scanner support, customer service, documentation, safety and ergonomic considerations, knowledge base creation, and adherence to processes. Physical requirements and direct reports are noted in some postings. Qualifications vary from basic IT knowledge to specific certifications and experience in call centers or corporate IT environments.

Additional Notes

Other postings include Service Desk Lead, IT infrastructure support (K2 environment), and roles focusing on network/firewall administration, inventory management, and on-site/off-site support. Some postings mention relocation benefits and stock options. Some entries include legal and equality statements as part of the job postings.