Ama de llaves ejecutiva

Hilton Worldwide, Inc.; Celaya; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global hospitality company seeks an Executive Housekeeper in Celaya, Mexico. You will manage all housekeeping operations to enhance guest satisfaction, oversee a large team, and ensure standards are met. Candidates should have hotel experience in a managerial role, excellent leadership skills, and a commitment to providing high levels of customer service. This position offers opportunities for career development within a prestigious organization.

Formación

• Experience in hotel/laundry management.
• Successful track record managing a large team.
• Ability to work under pressure.

Responsabilidades

• Oversee housekeeping operations and ensure high standards.
• Evaluate guest satisfaction and monitor improvement.
• Set department targets, budgets, and schedules.

Conocimientos

Housekeeping/laundry experience

Leadership

Interpersonal and communication skills

Customer service orientation

Problem-solving skills

IT proficiency

Organizational skills

Educación

High school certificate or equivalent

Herramientas

Property Management Systems

Microsoft Office

Descripción del empleo

Job Description

Job Overview

An Executive Housekeeper is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.

Work Locations: Doubletree Hotel - Celaya, Mexico Blv Adolfo Lopez Mateos, Oriente 1260, Col Las Insurgentes Celaya 38080

Responsibilities

As an Executive Housekeeper, you are responsible for overseeing all housekeeping/Laundry operations to deliver an excellent Guest and Member experience. An Executive Housekeeper/Housekeeping Manager will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Oversee housekeeping operations
• Oversee Laundry Operations
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard
• Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure ongoing training
• Ensure communication meetings are conducted and post-meeting minutes generated
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Housekeeping/Laundry team
• Competent in property management systems
• Assist other departments wherever necessary

Requirements

An Executive Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
• A successful track record of managing a large team
• A high school certificate or equivalent
• High level of commercial awareness and cost control capabilities
• Previous experience of managing a department and Profit and Loss account
• Excellent leadership, interpersonal and communication skills
• Committed to delivering high levels of customer service
• Ability to work under pressure
• IT proficiency
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office
• Strong organizational, budget management, and problem solving skills
• Strong communication skills
• A passion for delivering exceptional levels of guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Familiar with Property Management Systems

Working for Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.