Air & Road Operations Agent I

AIT Worldwide Logistics, Inc.; Tijuana; Presencial; USD 35,000 - 55,000; Jornada completa

Descripción de la vacante

Join a dynamic team at a forward-thinking logistics company as an International Operations Agent I. In this pivotal role, you will coordinate the import and export of international freight shipments, ensuring customer satisfaction through precise quotations and effective communication. Your expertise in export regulations and operational processes will be key in navigating the complexities of global logistics. This position offers a collaborative environment where your contributions will directly impact the efficiency of operations and customer relations. If you are passionate about logistics and eager to make a global impact, this opportunity is for you!

Formación

• 2+ years of experience in export/import operations required.
• Knowledge of ITAR, DG, or TSA regulations is essential.

Responsabilidades

• Coordinate import/export of international freight shipments.
• Prepare quotations and manage shipping schedules effectively.
• Track shipments and resolve customer issues promptly.

Conocimientos

Knowledge of ITAR regulations

General Computer Skills

Non-Vessel Operating Common Carrier (NVOCC)

Actual Time of Arrival (ATA)

Federal Aviation Administration (FAA) knowledge

Export Regulations

Customs and Border Protection (CBP)

Educación

High School Diploma or equivalent

Bachelor's Degree or equivalent

Herramientas

Cargo-wise

Microsoft Office Suite

Descripción del empleo

Introducción

Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Resumen

The International Operations Agent I will be responsible for coordinating the day to day import/export of international freight forwarding shipments into and out of the USA & Mexico across all modes of international transportation based upon customer request.

Responsabilidades

• Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer’s request is satisfied.
• Prepare profitable quotations accurately.
• Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures and arrivals in a timely manner.
• Coordinate the day to day import and/or export of products, including reviewing orders and documents.
• Track and communicate all delays, damages, problems and work to resolve customer issues.
• Responsible for all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations and billing.
• Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule.
• Coordinate recovery/delivery schedules with various cartage agents and international partners.
• Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed.
• Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
• Ensure all shipments are properly billed within company guidelines and timelines.
• Process and comply with all requirements listed by regulatory agencies.
• Network with corresponding departments to ensure files are billed and posted prior to end of month.
• Continuous learning through required compliance training and certifications of software and/or regulations.
• Performs other duties as assigned.
• Complies with all policies and standards.

Calificaciones

Education

• High School Diploma degree or equivalent (Required)
• Bachelor's Degree degree or equivalent (Preferred)

Experience

• 2+ years Industry experience in export/import operations (Required)

Knowledge, Skills, and Abilities

• Knowledge of ITAR, DG or TSA work experience/regulations
• General Computer Skills
• Non-Vessel Operating Common Carrier (NVOCC)
• Actual Time of Arrival (ATA)
• Federal Aviation Administration (FAA)
• Export Regulations
• Customs and Border Protection (CBP)

Licenses and Certifications

• Cargo-wise within 1-1/2 Yrs (Required)
• Microsoft Office suite within 1-1/2 Yrs (Required)