Air Operations Specialist – Group Travel & GDS

WorldStrides; Mérida; Híbrido; MXN 300.000 - 480.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Food stamps 10% of gross salary

25 PTO days to start

Volunteer day

Parental leave

Flexible work schedule

Descripción de la vacante

WorldStrides is seeking an Air Operations Coordinator in Mérida (hybrid) to manage group flight reservations from quote to departure for university programs. You’ll work with Amadeus and our internal systems to book, name and track airline contracts with carriers worldwide, ensuring deadlines and data accuracy.

This non-customer-facing role requires advanced English and strong organizational skills, with cross-training across Flights.

Formación

• Advanced English required for all airline/internal comms.
• Experience with a Global Distribution System (GDS) like Amadeus is preferred.
• Knowledge of geography, airport codes and the NATO phonetic alphabet.
• Knowledge of the airline industry; booking group or individual reservations is a plus.
• Exceptional attention to detail and accuracy in data entry and record management.
• Strong organizational skills and ability to manage multiple deadlines under pressure.
• Strong analytical and problem-solving skills.
• Proactive communicator, asking questions and flagging issues early.
• Able to work independently with minimal supervision.
• Familiarity with airline contracting, group travel operations and airline policies.

Responsabilidades

• Create, manage and modify group airline reservations end to end via Amadeus and group desks.
• Track deadlines for deposits, naming and ticketing on multi-million-dollar contracts.
• Monitor schedule changes and communicate updates in the GDS, CRM and to internal teams.
• Coordinate with airline group departments by phone and email to secure bookings and resolve issues.
• Support pricing and quoting by researching fares, taxes and airline policies.
• Build and maintain air records and itineraries in the GDS and manage airline queues.
• Enter, update and reconcile booking and traveler data across systems with QC reviews.
• Process deposits, refund requests and contract filing; monitor spend and inventory.
• Support incident resolution with Operations during active travel periods.
• Prepare booking status updates and operational reports as requested.
• Cross-train into the K-12 International flights role and support the wider Flights team.

Conocimientos

Advanced English

Amadeus GDS

Geography knowledge

Attention to detail

Organizational skills

Analytical skills

Proactive communicator

Independent worker

Excel

CRM/databases familiarity

Herramientas

Amadeus GDS

CRM systems

Microsoft Excel

Descripción del empleo

WorldStrides is seeking an Air Operations Coordinator in Mérida (hybrid) to manage group flight reservations from quote to departure for university programs. You’ll work with Amadeus and our internal systems to book, name and track airline contracts with carriers worldwide, ensuring deadlines and data accuracy.

This non-customer-facing role requires advanced English and strong organizational skills, with cross-training across Flights.