AI Onboarding & Automation Lead

Getdarwin; Ciudad de México; Híbrido; MXN 432.002 - 604.803; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Language Classes

OpenAI or Gemini Premium License

Paid Time Off

Soft Hybrid Work

Descripción de la vacante

A technology-driven company in Mexico City is seeking an Onboarding Executive to enhance customer experience through effective onboarding. The ideal candidate will kickstart client relationships by translating requirements into functional AI assistants. Responsibilities include managing the onboarding process, conducting client meetings, and collaborating with various teams to ensure a seamless experience. The position offers access to language classes, a premium AI tool license, and generous paid time off. This role combines client interaction with technology, making it perfect for a passionate innovator.

Formación

• Proven experience in Customer Experience, Onboarding, or Technical Support roles.
• Ability to analyze client needs and translate them into technical configurations.
• Experience creating and managing JSONs and understanding structured logic flows.
• Strong organizational skills to manage multiple projects in parallel.
• Excellent verbal and written communication skills.

Responsabilidades

• Carry out the onboarding process of new client accounts.
• Conduct kick-off meetings with clients to align expectations.
• Build and configure AI assistants based on client needs.
• Collaborate with Sales, Customer Support, and Product teams.
• Maintain communication with clients through WhatsApp.
• Monitor and manage onboarding timelines for timely account launches.
• Provide initial training and resources for clients.

Conocimientos

Customer Experience

Technical Support

Organizational skills

Communication skills

JSON management

Automation tools (Zapier)

Descripción del empleo

A technology-driven company in Mexico City is seeking an Onboarding Executive to enhance customer experience through effective onboarding. The ideal candidate will kickstart client relationships by translating requirements into functional AI assistants. Responsibilities include managing the onboarding process, conducting client meetings, and collaborating with various teams to ensure a seamless experience. The position offers access to language classes, a premium AI tool license, and generous paid time off. This role combines client interaction with technology, making it perfect for a passionate innovator.