AI/GPU Product Engineer — Server & HPC Specialist

Lenovo; Monterrey; On-site; MXN 360,000 - 520,000; Full time

Job summary

Lenovo Infrastructure Solutions Group is seeking an AI/GPU Product Engineer to join the Server Product Engineering team in Monterrey. This role provides Level 3 engineering support for complex GPU and AI server issues, coordinating across global teams to reproduce, diagnose, and resolve incidents.

You will work closely with Product Engineering, Support, and Development to analyze logs, identify root causes, and deliver robust workarounds and permanent fixes.

Qualifications

• Hands-on experience with GPUs in server/data center/HPC environments.
• Strong knowledge of server hardware, firmware, and OS integration.
• Experience troubleshooting GPU drivers and diagnostics.
• Familiarity with NVIDIA CUDA and NVLink technologies.
• Proficient in English for global collaboration.

Responsibilities

• Provide Level 3 engineering support for AI/GPU server escalations.
• Serve as escalation point for Level 1/2 support.
• Troubleshoot GPU issues across hardware, firmware, drivers, and OS.
• Analyze logs and reproduce issues for root cause investigation.
• Collaborate with worldwide Product Engineering teams.

Skills

GPU expertise

x86 server architecture

GPU troubleshooting

NVIDIA CUDA

Linux administration

Virtualization

English communication

problem solving

Tools

NVIDIA drivers

GPU diagnostics tools

VMware ESXi

Hyper-V

Job description

Lenovo Infrastructure Solutions Group is seeking an AI/GPU Product Engineer to join the Server Product Engineering team in Monterrey. This role provides Level 3 engineering support for complex GPU and AI server issues, coordinating across global teams to reproduce, diagnose, and resolve incidents.

You will work closely with Product Engineering, Support, and Development to analyze logs, identify root causes, and deliver robust workarounds and permanent fixes.