AI-Driven Technical Success Architect

Leadout Capital; Ciudad de México; Hybrid; MXN 900,000 - 1,350,000; Full time

Job summary

Slack is seeking a Technical Success Architect in Mexico City to help large customers deploy Slack as mission-critical infrastructure. This hybrid role blends deep technical design with customer-facing collaboration to extend adoption of Slack across identity, security, data, AI, and system integrations.

You will lead workshops, review feature specs, and translate complex tech into practical solutions for business outcomes, while partnering with Product and Support to ensure reliability and

Qualifications

• 5+ years of experience in SaaS/ PaaS or customer-facing technical roles.
• Proficiency in at least one OO language (Java, JavaScript, Node.js, SQL, Python).
• Interest or experience in Generative AI technologies.
• Hands-on proficiency with data exchanges and APIs.
• Nice to have Slack app development experience.
• Excellent written and verbal communication; ability to explain technical concepts to business users.
• Strong presentation skills.
• Experience collaborating with customers to resolve technical problems.
• Track record of delivering customer value at scale.
• Bachelor's degree in a technical discipline or equivalent experience.

Responsibilities

• Understand customer challenges and define value-driven use cases for Slack.
• Lead customer-facing workshops and discovery sessions with technical teams.
• Study Slack feature specs to answer questions and demonstrate capabilities.
• Explain how Slack integrates with identity, security, data, AI, and other SaaS apps.
• Partner with customers to achieve business goals and optimize Slack usage.
• Collaborate with Product and Support to address feature hurdles.
• Advocate for customers during triage to drive reliability.
• Aim to meet key performance metrics and goals.

Skills

Java

JavaScript

Node.js

SQL

Python

Generative AI

APIs

Slack apps

Customer facing

Presentation skills

Education

Bachelor's degree in a technical discipline

Tools

Slack API

Job description

Slack is seeking a Technical Success Architect in Mexico City to help large customers deploy Slack as mission-critical infrastructure. This hybrid role blends deep technical design with customer-facing collaboration to extend adoption of Slack across identity, security, data, AI, and system integrations.

You will lead workshops, review feature specs, and translate complex tech into practical solutions for business outcomes, while partnering with Product and Support to ensure reliability and