AI Business Partner & Design Manager

Palo IT; Ciudad de México; Hybrid; MXN 900,000 - 1,500,000; Full time

Job summary

PALO IT in CDMX is seeking an AI Business Partner & Design Manager to bridge business goals with design execution. This client-facing role leads AI discovery, strategy, and design initiatives across engagements, shaping roadmaps and delivering impactful products.

You will mentor designers and AI specialists, facilitate workshops with executives, and champion responsible AI practices while expanding a portfolio of education-focused transformation projects for enterprise clients.

Qualifications

• 8+ years in product design, AI strategy, or business transformation, preferably client-facing.
• Fully bilingual in Spanish and English.
• Proven facilitator skills for senior stakeholder discussions.
• Hands-on experience with AI tools and platforms.

Responsibilities

• Facilitate AI discovery and prioritization with client leadership.
• Define AI strategies linked to business goals and translate to roadmaps.
• Lead design initiatives end-to-end using design thinking.
• Identify AI applications across industries and guide adoption.
• Mentor designers and AI specialists across delivery squads.
• Prototype and demonstrate proposals using AI tools.
• Inform design strategies with market trends and user insights.
• Champion responsible AI practices (privacy, security, accessibility).
• Support business development by shaping proposals and engaging in commercial conversations.

Skills

Bilingual Spanish-English

Facilitation

AI tools

Communication

Cross-functional leadership

AI strategy

Business transformation

Job description

Unlock your future:
your journey starts here!

PALO IT is hiring an AI Business Partner & Design Manager in CDMX to bridge business goals and design execution, helping clients move from AI ambition to shipped outcomes. This client-facing role requires collaboration with various stakeholders to frame AI's value and lead design work that results in impactful products.

Who We Are

Building the AI-first frontier enterprise.

We are a global technology consultancy with a trademarked, AI-first approach, Gen-e2™ . It redefines how enterprises build digital products and transform their organizations with AI. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.

We are small enough to care locally, big enough to deliver globally (9 countries, 400+ experts from 50+ nationalities)

We are becoming an agentic organization, adopting the AI-native operating model we bring to our clients.

We are robust and resilient (100% independent, 0 debt, founded 2009)

We are AI-native professionals who invest in what we believe and work as a collective intelligence

We are positive, courageous and deliver at the leading edge

What does an AI Business Partner & Design Manager do at PALO IT?

As an AI Business Partner & Design Manager at PALO IT, you will:

Facilitate AI discovery and prioritization with client leadership by designing and running workshops that map opportunities across businesses.

Partner with client stakeholders to define AI strategies linked to business goals, translating them into actionable roadmaps for delivery teams.

Lead design initiatives end-to-end, utilizing design thinking and usability testing to ensure that decisions are grounded in evidence.

Identify appropriate AI applications across industries, guiding clients through adoption with a focus on change management and scalability.

Coordinate and mentor designers and AI specialists from delivery squads, setting high standards for the work produced and nurturing team growth.

Engage hands-on with AI tools to prototype, demonstrate, and validate proposals.

Analyze market trends and user insights to inform design strategies that meet genuine needs with viable technology.

Champion responsible AI practices concerning privacy, security, and accessibility, raising standards internally and externally.

Support business development by shaping proposals and engaging in commercial conversations to expand existing accounts.

What experience do you need for this role?

You're a strong fit for the AI Business Partner & Design Manager role if you have:

Fully bilingual in Spanish and English, facilitating communication with global clients and teams.

8+ years of experience in product design, AI strategy, or business transformation, preferably in consultancy or client-facing roles.

Proven facilitator skills, comfortable leading discussions among senior stakeholders with differing opinions to navigate towards decisions.

Hands-on experience with AI tools and platforms, articulating where they excel and their limits.

Ability to lead cross-functional teams without formal authority and promote collaborative work environments.

Excellent communication skills, adept at transitioning between technical discussions and broader executive conversations.

Demonstrated experience managing client relationships, including overseeing the commercial aspects.

Knowledge of responsible AI practices, including privacy, security, and accessibility considerations.

Good to know: This role is within enterprise transformation, currently focusing on significant projects in education. Expect deeper engagement with one or two key accounts rather than a broad spread across many.

More About PALO IT

Join PALO IT for the opportunity to be part of a forward-thinking, collaborative environment with a passionate international team pushing the boundaries of AI-native development. Access continuous personal and professional growth through PALO IT Academy, specialized training, R&D projects, and a knowledge-sharing culture. Enjoy global opportunities for international mobility and collaboration with visionary clients and frontier tech partners.

Diversity, Equity, and Inclusion

As a B Corp, PALO IT provides equal opportunities and assesses candidates solely on skills, potential, and motivation. We welcome applications regardless of gender identity or expression, sexual orientation, age, background, ethnicity, religion, disability, or any other protected attribute.

Frequently asked questions about this role

Q: What is the work model?
A: Hybrid

Why PALO IT?

Personalised Training Allowance

We provide you with the resources and tools to cultivate your knowledge and talents. World-class conferences, certified training courses, or even personal coaching. You'll learn a lot and we will too!

Knowledge Sharing

We organize regular events to share our best practices and know-how. Shine amongst the community and your peers. We love creating a buzz outside of the office.

Your PALO IT journey begins with a pre-defined role and set of responsibilities. With our internal framework, you also get to design your own career path.

Connection & Community

Team Building Retreats

Our trips are a great way to bounce around new ideas, and an even better way to bond and share new experiences.

Stimulating Working Environment

Cool offices, top-notch software and hardware, amazing colleagues and lots of learning lunches. We make Mondays the best day of the week!

Positive Impact Initiatives

Enriching our world and the communities we're part of sits front and centre for us. Check out our B Corp certification journey, WEF New Champion status, and partnerships with local NGOs.

Above all, we are entrepreneurs. We champion fresh ideas and support new projects. A fair system of promotion and compensation is in place to motivate your initiatives.

International Mobility

Want to spice up your professional life with some adventure? From Paris to Sydney, we have offices across five continents and welcome international relocation.

Internal R&D

We make sure you get the time to nurture your expertise. In between exciting projects, you're free to explore new projects, test tech and build your skillset.

Our happiness manifesto

We've developed a'Happiness Index'for our teams around the world, custom-built to gauge their sentiment, and meet their expectations for happiness in the workplace. Using this tool, we strive to continuously measure and improve our team's happiness.