Aftersales Sr Insights Specialist

Nissan Motor Corporation; Ciudad de México; Presencial; USD 60,000 - 85,000; Jornada completa

Descripción de la vacante

A leading automotive company is seeking an Aftersales Sr Insights Specialist in Mexico City. This role involves creating analytical solutions and dashboards, primarily using Tableau and SQL, to support Aftersales operations. The ideal candidate should possess strong analytical skills, with a Bachelor’s degree and over five years of experience in a related field.

Formación

• 5+ years of relevant professional experience, ideally in Business, Aftersales, or Marketing.
• Proficiency in data visualization tools like Tableau and Power BI.
• Strong ETL capabilities using SQL and Python.

Responsabilidades

• Create and design technical solutions to meet business needs using Tableau.
• Assist in developing and managing advanced reporting and analytics dashboards.
• Conduct end-user tests and develop database queries for analysis.

Conocimientos

Tableau

Snow SQL

Python

SQL

Data Analytics

Data Visualization

ETL

Advanced Analytical Skills

Educación

Bachelor’s degree in Information Technology/Computer Science/Mathematics/Statistics/Analytics/Business Technology

Master’s degree

Herramientas

Power BI

SAP Business Objects

Snowflake

Descripción del empleo

The insight analyst will be responsible of activities focused on the Aftersales Business like: Service Lane, Wholesale, Product Commodities, Warranty and Campaign.

The mission of Aftersales Sr Insights Specialist is to develop various reports and visualizations in Tableau in an effort to support specified client groups within the business function.

Job Responsibilities

• Create and design technical solutions to meet business needs by translating end user’s requirements and finding innovative, creative visualizations and tools. Must be capable of strategizing and brainstorming with the team to create a viable solution.

• Assist in development, maintenance and management of advanced reporting, analytics, dashboards and other BI solutions primarily using Tableau. Extracts, validates, and analyzes desired data using SAP Business Objects and other extraction tools.

• Understand and utilize tools to store data effectively within the data mart or data lake solutions, online analytical processing, as well as maintaining data analytics platforms so that data can effectively be mined for information by the end user body.

• Conduct end user tests and develop database queries to analyze the effects and troubleshoot any issues that arise. Capable of participating in the ongoing iterative development process of the team’s projects.

• Participate in gathering requirements to improving existing systems from teams within the business to streamline workflow and processes.

• Document processes and terms in an electronic data glossary.

• Perform and document data analysis, data validation, data mapping/design, by accessing multiple sources, specifically data residing in source systems.

• Ability to balance multiple tasks simultaneously and transition between projects while working both independently and effectively in teams.

• As necessary, performs other related duties of which the above are representative.

Minimum Requirements

Education: Bachelor’s degree in Information Technology/Computer Science, Mathematics/Statistics, Analytics, Business Technology or related.

Master’s degree preferred.
Experience:

• 5+ years of directly related professional-level experience required. Business, Aftersales, Purchasing, or Marketing experience is preferred. Technical automotive parts experience beneficial.

• Experienced in development of Performance Scorecard/KPI related dashboards related to data-driven business analysis.

• Experience in designing effective data models, trend forecasts, and data analytics visualizations.

• Proficiency in Snow SQL / Python required.

• Relational database modeling fundamentals required. Ability to create an analyze complex business calculations in order to synthesize data insights. Experienced with ETL Self-Service Applications desired. Web Development is a plus.

• Proficiency with data visualization tools such as Tableau required.

Language: Advanced English (expert)
ETL and data visualization Skills: Tableau, Power Bi, Python, SQL and Snowflake.
Job Knowledge and Skills:

• Advanced analytical skills. Advanced ETL capabilities using SQL, Snow SQL and/or Python to data mine Aftersales business insights and create data pipelines to support business use-case execution.

• Intermediate to advanced data visualization development skills (i.e. Tableau, Power BI, etc…).

• Excellent written and oral communication skills.

Specific Course/Certifications:

• Intermediate knowledge of data-related end-user desktop applications (e.g. Microsoft Access, Excel, Word and PowerPoint).

• Proficient with Tableau, Snowflake and other visualization/big data environment applications to resolve complex problems in day to day situations.

• Technical and/or programming experience preferred.

By applying for the advertised position, candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets and information involved in the role. This includes, but is not limited to, proprietary information, financial data, and other assets requiring safeguarding. Nissan Mexicana and its subsidiaries assure confidentiality and compliance with all legal requirements regarding the use of such information. By applying for this position, you are consenting to this check.

Nissan (NMEX, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción, ni discriminación por género, identidad y/o expresión de género, orientación sexual, raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.

Nissan (NMEX, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.

Mexico City Mexico