Aftersales Program Readiness Manager

General Motors de México; Toluca; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una reconocida empresa automotriz busca un APRM para liderar la planificación y gestión de servicios de Ingeniería de Aftermarket. El candidato ideal debe tener una licenciatura en Ingeniería y habilidades analíticas excepcionales. Se espera que trabaje en colaboración con equipos multifuncionales y esté enfocado en la calidad y preparación de vehículos. GM valora la inclusión y busca generar un impacto positivo en el mundo, ofreciendo oportunidades en un entorno diverso.

Formación

• Grado universitario en Ingeniería o campo relacionado.
• Experiencia técnica en servicio automotriz o ingeniería.
• Capacidad de trabajar con socios globales.

Responsabilidades

• Dirigir la planificación y gestión de productos y servicios de Ingeniería de Aftermarket.
• Supervisar el desarrollo de entregables para cumplir con los hitos del proceso.
• Ser el punto de contacto principal en revisiones de calidad y preparación del programa.

Conocimientos

Habilidad analítica

Orientación al cliente

Comunicación oral y escrita

Educación

Licenciatura en Ingeniería, Negocios o campo relacionado

Descripción del empleo

The APRM leads the planning and management of all Aftersales Engineering products and services (e.g., Owner Manual, Service Instructions, Diagnostic Software, Special Tools, etc.) for a vehicle program to ensure availability at launch.

Responsibilities include:

1. Documenting the global workshare for Aftersales Engineering development and validation activities.
2. Monitoring and supervising the development of deliverables in terms of timing and content to meet the landmarks defined in the Global Vehicle Development Process (GVDP).
3. Issue analysis and problem solving.
4. Serving as the CCA single point contact at Product Execution Teams / Vehicle and Process Integration Review and Program Quality and Readiness Reviews.
5. Working closely with multi-functional teams to address program issues.
6. Escalating CCA issues to the program team.
7. Reporting vehicle service and parts readiness status to CCA Leadership.
8. Leading the acquisition of vehicles, hardware, specifications, and data to support service and parts readiness.
9. Mentoring in the Product Development Change Request/Decision Notice (CR/DN) process.
10. Maintaining key program data and information.
11. Coordinating vehicle level serviceability requirements, including development, communication, and validation.

Required Qualifications:

• Bachelor's degree in Engineering, Business, or related field.
• High analytical ability for complex and unusual problems.
• Excellent organization, written, and oral communication skills in English.
• Proven knowledge of vehicle systems.
• Technical knowledge with prior automotive service or engineering experience.
• Strong customer focus.
• Ability to work cross-functionally with global partners to achieve shared goals.

In case you need any reasonable adjustment to continue with your process, let your recruiter know.

Remember to attach your CV when applying.

Note: Sponsorship is not supported for this role. GM does not provide immigration-related sponsorship now or in the future.

Equal Opportunity Statement: GM is committed to an inclusive workplace free of discrimination, valuing diversity in origin, education, sex, race, ethnicity, sexual orientation, gender identity/expression, religion, age, and disability.

About GM: Our vision is a world with Zero Crashes, Zero Emissions, and Zero Congestion. We aim to lead change for a safer, better, and more equitable world.

Why Join Us: We encourage making a positive impact through our actions and culture. We want all employees to feel they belong to one GM team.

Interested candidates should review the role requirements and apply if suitable. Role-related assessments and pre-employment screening may be required.

Accommodations: GM offers opportunities to all, including individuals with disabilities. For accommodations, contact us via email or phone with details of your needs and the job information.