Aftermarket Service Manager, LATAM

Milacron Mexicana Sales S.A. de C.V.; Ciudad de México; Presencial; MXN 30,000 - 70,000; Jornada completa

Descripción de la vacante

Una empresa global líder en tecnología de plásticos busca un Gerente de Servicio Postventa para LATAM. En esta emocionante posición, serás responsable de gestionar el inventario y las órdenes de compra, supervisar al personal de campo y colaborar con el departamento de contabilidad. Tu papel será clave para mejorar los procedimientos internos y garantizar la satisfacción del cliente a través de un enfoque en las relaciones y la gestión de garantías. Si tienes experiencia en el liderazgo de equipos dentro de un entorno de fabricación y eres bilingüe, esta es la oportunidad ideal para dar un paso adelante en tu carrera.

Formación

• 5+ años de experiencia liderando equipos de servicio en un entorno de fabricación.
• Grado universitario en un campo relacionado con la ingeniería o experiencia equivalente.

Responsabilidades

• Gestionar inventario, órdenes de compra y costos de proyectos.
• Monitorear KPIs y estrategias de ventas, enfocándose en relaciones con clientes.

Conocimientos

Bilingual in Spanish and English

Leadership in service/maintenance teams

Communication skills

Educación

Bachelor’s degree in engineering-related field

Descripción del empleo

Aftermarket Service Manager, LATAM page is loaded

Aftermarket Service Manager, LATAM

Apply locations Querétaro, Mexico Milacron time type Full time posted on Posted 30+ Days Ago job requisition id R-4396

Position Summary:

Milacron is looking for an Aftermarket Service Manager, LATAM to join our team in Querétaro, Mexico. As an Aftermarket Service Manager, you will be responsible for managing inventory, purchase orders, project costing, field personnel, and financial collaboration, while also overseeing aftermarket services, monitoring KPIs, and improving internal procedures.

Work You’ll Do:

• Control the showroom and tools inventory
• Manage purchase orders, project costing, and invoicing
• Oversee field personnel, including ISP and CSB rebuilds
• Provide problem support and regularly communicate with US corporate office
• Develop and implement plans for aftermarket services, including HR and job descriptions
• Collaborate with the accounting department on financial matters
• Manage process mapping and track timelines for rebuild projects
• Monitor KPIs and sales strategies, focusing on customer relationships and pricing
• Control intercompany receivables and warranty management
• Host visiting customers and corporate visitors
• Conduct annual reviews and develop control plans for tracking deliveries
• Audit internal procedures and recommend continuous improvement initiatives

Basic Qualifications:

• Bachelor’s degree in an engineering-related field or an equivalent combination of education and experience
• 5+ years of relevant experience leading service/maintenance teams within a manufacturing environment
• Bilingual in Spanish and English, with strong verbal and written communication skills in both languages

Preferred Qualifications:

• Plastic processing industry experience

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Who we are:

Milacron is a global leader in the manufacture, distribution and service of highly engineered and customized systems within the $27 billion plastic technology and processing industry. We are the only global company with a full-line product portfolio that includes hot runner systems, injection molding, extrusion equipment. We maintain strong market positions across these products, as well as leading positions in process control systems, mold bases and components, maintenance, repair and operating (“MRO”) supplies for plastic processing equipment. Our strategy is to deliver highly customized equipment, components and service to our customers throughout the lifecycle of their plastic processing technology systems. Milacron is an Operating Company of Hillenbrand.

About Us:

Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [e-mail]. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".