Administrative Supervisor

Mondelēz International; Santiago de Querétaro; Presencial; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A leading global snacking company is seeking a candidate in Santiago de Querétaro to implement operational capabilities and coordinate sales support processes. The ideal applicant has experience in customer service, logistics, or sales support, along with a strong knowledge of sales systems like SAP. This role emphasizes data management and simplifying administrative processes in a dynamic environment.

Servicios

Work-life balance practices

Flexible hours

Remote work options

Formación

• Experience in customer service, logistics, or sales support.
• Basic knowledge of sales systems and tools (SAP and MS Excel).
• Strong communication and problem-solving skills.
• Ability to handle and resolve multiple queries efficiently.

Responsabilidades

• Coordinate customer and employee master data changes.
• Support organizational realignments for master data and processes.
• Revise and develop sales policies and administrative processes.
• Test system implementations and changes.
• Identify and implement opportunities to simplify master data.

Conocimientos

Customer service experience

Logistics experience

Sales support experience

Strong communication skills

Problem-solving skills

Herramientas

SAP

MS Excel

Descripción del empleo

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It With Pride.

You will implement the operational capabilities of the business and support the operational elements for the market. You will coordinate route planning, system capabilities, and tools management for the sales team.

How you will contribute

You will:

• Coordinate and initiate customer and employee master data changes for sales, including processing of data.
• Support the implementation of organizational realignments for master data and administrative processes.
• Support the revision and development of relevant sales policies and administrative processes, including providing information in suitable media.
• Test system implementations and changes, working closely with sales, internal departments, and external service providers.
• Identify and implement opportunities to simplify master data.

What you will bring

A desire to drive your future and accelerate your career, along with the following experience and knowledge:

• Experience in customer service, logistics, or sales support
• Basic knowledge of sales systems and tools (including SAP and MS Excel)
• Strong communication and problem-solving skills
• Ability to handle and resolve multiple queries, respond quickly, and maintain composure

More about this role

What you need to know about this position:

What extra ingredients you will bring:

Education / Certifications:

Job specific requirements:

Travel requirements:

Work schedule: No relocation support available.

Business Unit Summary

Mondelez México has been in the country since 1927 and employs 6,000 people. Our diverse portfolio includes brands like Trident, Oreo, Philadelphia, Clorets, and Bubbaloo. We are leaders in cream cheese, powdered beverages, and confections, making seven out of every 10 chewing gums consumed in Mexico. Our manufacturing facilities in Puebla and Nuevo León are among the largest in volume worldwide. Our products are available in 900,000 locations across Mexico. We also host one of Mondelez's 11 global technology centers, focusing on innovation in gum and candy. We promote work-life balance with practices like extended maternity leave, open spaces, remote work, and flexible hours.

Mondelez International is an equal opportunity employer, considering all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.