We are looking for an AP Team Lead who will be part of the Invoice processing and payment team, whose primary responsibility is to manage the overall functions of the accounts payable team. This includes timely processing and payment of invoices to vendors. The role also encompasses responding to internal and external queries, including activities like month-end close. Strong knowledge of SAP and Ariba is a must-have.
Key Responsibilities include:
- In-depth knowledge of overall accounts payable activities, i.e., invoice processing, payment disbursement, vendor management, travel expenses settlement, month-end, and reconciliation activities regarding accounts payables.
- Responsible for responding to queries of clients and suppliers and ensuring timely payment disbursement to all vendors.
- Ensure all AP processes are in accordance with the company’s policy and internal controls to minimize/eliminate errors; audit and review work for accuracy and compliance.
- Assist Supervisor in establishing SLAs and adhere to them where needed; continually review current processes and procedures and evaluate efficiency to meet or exceed those SLAs.
- Provide timely reports and dashboards on key performance indicators (KPIs), compliance, and non-compliance areas.
- Continually evaluate and update SOPs and ensure that processes adhere to them.
- Continually evaluate and share AP best practices/guidelines among the team.
- Analyze and resolve complex or difficult problems presented by subordinates, and escalate appropriately to senior management.
- Facilitate resolution of customer grievances in a timely manner and ensure superior levels of service promises are met.
- Ability to lead the “Knowledge Transfer” phase of Transition.
- Handle internal, transactional, and statutory audits and perform backup duties for team members as necessary.
Management & Leadership:
- Ability to manage the daily operations and activities of the accounts payables resources team and ensure all KRAs are met.
- Ability to manage HR-related matters for direct reports.
- Take the lead in maintaining a good team environment, identifying and recognizing team efforts, and promoting activities that build rapport within the team.
- Identify opportunities for the team to own greater responsibilities and create transition plans where required.
- Manage escalations, identify root causes, and implement process improvements with controls in place.
Training & Project Management:
- Identify learning and development needs of team resources, create and facilitate appropriate internal learning materials, and actively support ongoing development and growth initiatives.
- Develop and be accountable for project work plans, ensuring all tasks are delivered in a timely and cost-effective manner, anticipating scope issues and obtaining agreement on changes to the work plan.
Key Performance Parameters:
- Turnaround time for invoice processing.
- Volume of invoices processed in a month.
- Accuracy of invoices processed.
- Speed of response to internal and external queries.
Essential Knowledge and Analytical Skills:
- MS Word/Excel/Outlook/SAP.
- Fluent in business English and Spanish; both written and verbal communication skills are essential.
- Should be a good team player and process-driven person.
Managerial and Soft Skills:
- Strong training/facilitation skills with experience in developing instructional materials and documentation.
- Demonstrated ability to manage toward optimal utilization of resources.
- Ability to embrace ambiguity and be an effective change leader.
- Self-starter, able to work independently, using excellent business judgment.
- Must demonstrate a strong commitment to integrity, internal controls, and data privacy.
- Service-minded leader with extensive background in leading and developing large cohesive teams.