Account Support Specialist

Buscojobs México; Sonora; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción del empleo

Overview

CUSTOMER SERVICE postings for a law firm specialized in immigration services. Roles involve assisting clients in the United States with immigration processes and handling inquiries via phone and email. The customer experience department aims to address client questions in a timely manner.

Responsibilities

• Respond to customer queries in a timely and effective manner via phone and email.
• Transfer the client to the correct department when needed.
• Follow up with clients regarding the current status of their case.

Profile / Qualifications

• Positive attitude and results-oriented teamwork.
• Native Spanish speaker with conversational English.
• Call center or customer service experience is a plus but not mandatory.
• Full schedule availability.

General Details

• Shift: 5 Days
• Salary: Base gross monthly salary as listed (examples include $15,000–$16,000 MXN/ month depending on posting)

Example Additional Openings (illustrative)

Several postings reference bilingual customer service roles, including responsibilities such as scheduling appointments, handling transportation coordination, and providing information about services. These postings often require:

• Experience in customer service or call center environments (preferred but not mandatory).
• Basic computer skills; availability for full-time roles; occasional travel or on-site requirements as applicable per location.
• English proficiency (desirable or required depending on posting).

Note: This consolidation reflects multiple listings with similar customer service requirements in immigration or service-oriented roles. Exact duties, qualifications, and compensation vary by location and posting.