Account Specialist

Refinitiv; Ciudad de México; Híbrido; MXN 280.000 - 360.000; Jornada completa

Descripción de la vacante

Refinitiv is seeking an Account Specialist in Mexico City to drive renewals and upsell opportunities. You will identify the best channels for engagement, validate customer needs, and push deals to close using an automated Salesforce workflow.

The role focuses on retention, managing 200+ accounts, and collaborating across teams to grow territory revenue while delivering excellent customer experiences in both Spanish and English.

Formación

• SaaS experience is required.
• Customer-centric approach essential.
• Ability to manage 200+ accounts.
• 1–3 years of related work experience.
• Strong English & Spanish communication.

Responsabilidades

• Close renewals and upsell opportunities for assigned geography.
• Identify best virtual channels for customer engagement.
• Validate customer needs and drive product plans to close.
• Support territory growth strategies and knowledge of product areas.
• Engage Sales Specialists for deep product expertise to close.
• Drive retention and renewals within the renewal window.

Conocimientos

SaaS Experience

Customer centric

Account management

Bilingual EN/ES

CRM experience

Herramientas

Salesforce

Descripción del empleo

Account Specialist

Are you passionate about the chance to bring your experience to a world‑class company that is market‑leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for you. Join our team and work with us on our expansion project in Mexico, driving renewal and upsell opportunities.

About the Role

• Closes renewals and upsell opportunities for assigned geography and/or for leads assigned as part of a pooled resource group.
• Identifies the best virtual channel for engagement with customers.
• Validates customer needs, shapes product plans, and drives sales to close.
• Supports in developing and executing territory growth strategies.
• Possesses core knowledge across products within the subsegment and engages Sales Specialists where deep product expertise is required to drive to close.
• Understands specific customer archetypes and needs which are most prevalent within the subsegment and territory.
• Focuses on driving retention and achieving renewal targets by engaging existing customers during the renewal window.
• Uses an automated and insight‑driven Salesforce workflow to progress deals.
• Nurture opportunities and move more renewals outside the ‘digital first’ selling scenarios to close for: existing ‘non‑named’ account renewals and existing ‘non‑named’ incremental sales (upsell).

About You

• SaaS Experience
• Customer centric
• Capable to manage 200+ accounts
• 1 – 3 years of experience doing similar activities.
• Excellent verbal and written communication (Spanish & English)
• Strong interpersonal skills (personable and professional)
• Ability to conduct self in a professional manner
• Agile learners – Ability to learn something new
• Commitment to a schedule that coincides with the customer’s workday
• Intermediate computer skills and ability to navigate software programs such as Microsoft
• Experience in CRM preferred
• Motivated competitive with a positive attitude.
• Demonstrate the ability to rapidly learn new knowledge and acquire new skills
• Maintain stable performance under pressure (such as time pressure or job ambiguity); handle stress in a manner that is acceptable to others in the organization.
• Display determination, persistence, and patience and be resilient in the face of adversity.

Compensation: Base salary and a variable compensation that is directly related to your success.

Location: CDMX #LI-EG1

What’s in it For You

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office‑based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work‑Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work‑life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real‑world solutions. Our Grow My Way programming and skills‑first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI‑enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company‑wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award‑winning reputation for inclusion and belonging, flexibility, work‑life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro‑bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real‑World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals.

Equal Employment Opportunity

To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.

Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug‑free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

Our focus on a skills‑first approach ensures you’ll have the tools and knowledge to grow, lead, and thrive in an AI‑enabled future.