Sr. Program Manager

Thomson Reuters México; Estado de México; Hybrid; MXN 100,000 - 140,000; Full time

Benefits offered by this job

Hybrid Work Model

Career Development and Growth

Industry Competitive Benefits

Social Impact Opportunities

Work-Life Balance Policies

Job summary

A global information services provider in Mexico City is looking for a Senior Program Manager to lead high-impact programs across multiple business domains. You'll drive transformation initiatives, ensure alignment with enterprise goals, and mentor project managers. The ideal candidate has over 8 years of experience in program management, a strong understanding of methodologies, and excellent stakeholder engagement skills. Join us to shape the future of commercial operations and improve customer experience.

Qualifications

• 8+ years of progressive experience in program or portfolio management.
• Experience leading large-scale transformation initiatives.
• Deep understanding of project and program management methodologies.

Responsibilities

• Lead strategic programs from initiation through execution.
• Drive cross-functional collaboration across business functions.
• Ensure alignment with enterprise goals and measurable outcomes.

Skills

Program management

Stakeholder engagement

Leadership

Agile methodologies

Communication

Education

Bachelor's degree in business or technology

Job description

Senior Program Manager – CIO Strategy and Operations

We are seeking a dynamic and strategic Senior Program Manager to join the CIO Strategy and Operations team. This role is ideal for a seasoned leader who thrives in complex, cross‑functional environments and is passionate about driving transformation across commercial systems. You will lead high‑impact programs that span multiple business domains and technologies, enabling simplification, standardization, and technology‑enabled modernization of commercial systems.

This is a high‑visibility role that requires strong leadership, stakeholder engagement, and program execution skills. While your initial assignment would be within the Commercial Processes and Systems Program (CPSP), this position is designed to flex across strategic initiatives as business needs evolve.

About The Role

As a Senior Program Manager, you will:

• Lead strategic programs from initiation through execution, ensuring alignment with enterprise goals and measurable outcomes.
• Drive cross‑functional collaboration across a wide range of business functions, engaging stakeholders from across the organization to ensure alignment and successful program execution.
• Translate business strategy into actionable program plans, managing scope, timelines, budgets, risks, and benefits realization.
• Champion system and process simplification and standardization, ensuring outcomes are automation‑ready and customer‑centric.
• Establish and maintain governance structures, operating rhythms, and stakeholder communication plans.
• Monitor program performance using KPIs such as cycle time, quality metrics, customer experience, and financial impact.
• Guide and mentor project managers and workstream leads, fostering a culture of accountability and continuous improvement.
• Ensure compliance with enterprise standards, policies, and design principles.

About You

You’re a fit for the Senior Program Manager role if you bring:

• A bachelor’s degree in business, technology, or equivalent experience.
• 8+ years of progressive experience in program or portfolio management, ideally in a matrixed, global organization.
• Proven success leading large‑scale transformation initiatives within a complex, global, matrixed organization.
• Deep understanding of project and program management methodologies (e.g., Agile, Waterfall, hybrid).
• Strong business acumen and ability to connect strategy to execution.
• Exceptional communication, influence, and stakeholder management skills.
• Experience with software development life cycles and technology‑enabled process design.
• Ability to navigate ambiguity and drive clarity in complex environments.
• Live in Mexico.

Why Join Us?

This is more than a program management role—it's an opportunity to shape the future of how we operate commercially. You’ll be at the forefront of initiatives that simplify and modernize our business, improve customer experience, and enable scalable growth.

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2‑3 days a week in the office depending on the role) for our office‑based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work‑Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work‑life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real‑world solutions. Our Grow My Way programming and skills‑first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI‑enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company‑wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award‑winning reputation for inclusion and belonging, flexibility, work‑life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro‑bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real‑World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug‑free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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