Account Services Coordinator

WorldStrides; Mérida; Presencial; MXN 18,000 - 26,000; Jornada completa

Descripción de la vacante

A leading company in educational travel seeks an organized individual to support Account Managers in tour planning and customer service. This role involves managing tasks, maintaining documentation, and collaborating with various departments to enhance customer experiences. Ideal candidates will possess strong organizational skills and a proactive attitude, contributing to a dynamic team environment.

Servicios

Dynamic and engaging work environment

Comprehensive health, dental, vision, and life insurance

Paid volunteer days

Tuition reimbursement

Flexible scheduling

Fitness opportunities

Paid parental leave

Formación

• 2-3 years of experience managing multiple tasks in an office setting.
• Proactive and eager to learn new skills.
• Ability to work under pressure.

Responsabilidades

• Organize and plan activities using Excel to monitor task completion.
• Provide weekly updates to Account Managers.
• Manage pre-tour details and educate customers.

Conocimientos

Organizational skills

Time management

Interpersonal skills

Verbal communication

Typing proficiency

Descripción del empleo

Company Introduction

WorldStrides is the global leader in educational travel and experiential learning. Founded in 1967, it initially provided middle school travel programs to Washington, D.C., and has since expanded to offer a wide range of programs for over half a million students annually across more than 100 countries. The company's offerings include educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. These experiences aim to broaden students' perspectives and foster personal growth.

Job Description

This role involves working closely with Account Managers on tour planning and increasing registrations. Responsibilities include building relationships with Program Leaders, collaborating with various departments to deliver excellent customer service, and assisting with account correspondence. The position requires contributing to the customer service team, supporting colleagues, and developing skills to potentially serve as an Account Manager. Professionalism, confidentiality, a positive attitude, promptness, and alignment with company goals are essential. The role may also include supporting other departments during non-travel periods to advance the company's mission.

Responsibilities

1. Organize and plan activities using an Excel Group Sheet to monitor task completion for each group.
2. Update and advise Account Managers on upcoming tasks via the Excel Group Sheet.
3. Provide weekly updates to Account Managers in electronic format.
4. Maintain accurate documentation.
5. Manage room list processes, understand and communicate company policies to Program Leaders.
6. Assist customers with completing room lists.
7. Enter room list data into the system.
8. Manage pre-tour details, educate customers on schedules and policies.
9. Create and send customized Program Information Letters with school travel details.
10. Distribute Program Leader Final packets and pre-trip materials to schools.
11. Send educational Discovery Journals and coordinate shipping with the Fulfillment Center.

Qualifications

• 2-3 years of experience managing multiple tasks in an office setting.
• Strong organizational, time management, and interpersonal skills with a positive, solution-focused attitude.
• Clear, professional verbal communication skills.
• Ability to work under pressure and willingness to extend working hours when needed.
• Proactive, eager to learn new skills.
• Typing and computer proficiency required.
• Ability to proof documents visually and input data accurately.

Work Perks

• Dynamic and engaging work environment.
• Comprehensive health, dental, vision, life, accidental death and dismemberment, accident, critical illness, and disability insurance.
• Additional benefits such as 10% of gross salary as food stamps, paid volunteer days, PTO, holidays, tuition reimbursement, flexible scheduling, participation in Employee Resource Groups, fitness opportunities, Employee Assistance Program, and paid parental leave.

WorldStrides is committed to education, community service, and responsible social, environmental, and ethical practices. We promote inclusion, diversity, and sustainability through various initiatives.

As an Equal Opportunity Employer, we support a diverse workforce and an inclusive environment. All qualified applicants will be considered without regard to race, color, religion, age, sex, national origin, disability, veteran status, sexual orientation, gender identity or expression, or other protected characteristics. We only employ individuals authorized to work in the U.S. and do not sponsor work visas. Some seasonal roles may consider students on J-1 or F-1 visas.