Account Manager Puebla

DHL Germany; Puebla de Zaragoza; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

DHL Germany seeks an Account Manager to build strong customer relationships and ensure satisfaction. The role involves managing projects, upselling services, and addressing customer concerns. Ideal candidates are fluent in German, English, and Spanish, with logistics and finance knowledge.

Formación

• Fluent in German, English, and Spanish.
• Desirable logistics experience.
• Previous experience as Account Manager (RFQ, sales).
• Finance knowledge (P&L, budget).

Responsabilidades

• Act as primary contact for customers, ensuring timely project delivery.
• Identify upselling opportunities to existing customers.
• Address and resolve customer issues.
• Monitor account performance and report metrics.

Conocimientos

Fluent German

Fluent English

Fluent Spanish

Customer centricity

Logistics experience

Educación

Experience as Account Manager

Descripción del empleo

About DHL Supply Chain

As the world’s largest contract logistics specialist, we create a competitive advantage for our customers by giving them logistics solutions based on our globally standardized warehousing, transportation, and integrated services.

Our people is our biggest asset. We are certified as a Great Place to Work Company. In DHL you will find a culture that embraces diversity, collaboration; boost your strengths and generate confidence.

A world driven by logistic. A company driven by people!

Job Purpose:

Build and maintain strong relationships with our customers to understand their needs and ensure satisfaction with our service.

Key responsibilities:

• Act as the primary point of contact between the customer and the company, ensuring that projects and contract are delivered on time, within budget, and meet customer expectations.
• Identify opportunities for upselling or cross-selling additional products and services to existing customers, contributing to overall revenue growth.
• Address and resolve any issues or concerns that customers may have, acting as an advocate for the customer within the organization.
• Collaborate with customers to develop strategies that align with their goals and objectives, helping them achieve success through theDHL's offerings.
• Monitor account performance, gather feedback, and report on metrics to ensure continuous improvement and customer satisfaction.
• Stay informed about industry trends, market conditions, and competitor activities to provide valuable insights to customer and inform business strategies.

Who we are looking for:

• Fluent German, Fluent in English, and Spanish.
• Desirable logistic experience
• Must have previous experience as account manager (RFQ, sales, Customer centricity)
• Finance knowledge (P&L, budget, billing, invoice, etc.)
• Please upload resume in English.

A thorough knowledge of the German language and an understanding of the local culture are essential. We value diversity and encourage all interested parties who meet these criteria to apply.

Please attach your CV in English so that it can be considered in the process.