Account Manager (Outbound Sales & Client Success) | Web Design Agency

North Davis Project Illumination; Mexico; Híbrido; MXN 151.000 - 227.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Growth opportunities

Mentorship from founder

Commission potential

Descripción de la vacante

North Davis Project Illumination is seeking its first dedicated client-facing hire for a fully remote role. You will perform outbound cold-calling of US small business owners, onboard new clients, and maintain ongoing relationships.

You will report to the founder and learn a low-pressure, consultative sales approach while growing into broader account management. Based anywhere in Latin America with a reliable internet connection for US business hours, you will help shape the role as the company

Formación

• Fluent, clear spoken English required.
• Experience talking to prospects via phone is essential.
• Able to work with minimal supervision and stay organized.
• Comfortable with rejection on cold calls and self-managing.
• Customer-facing experience shows you can build rapport.

Responsabilidades

• Make outbound calls to US business owners to gauge interest and generate leads.
• Guide new clients through onboarding after sale.
• Check in with active clients and address routine questions.
• Nurture relationships with past clients for future work.
• Log calls, leads, and conversations to ensure follow-up.

Conocimientos

Fluent English

Strong written English

Self-starter

Persistence

Customer-facing experience

Organizational skills

CRM familiarity

Herramientas

CRM software

Descripción del empleo

Company Overview

Our client is a growing web design, development, and digital marketing company that builds custom, relationship-driven websites for U.S. small businesses. Rather than cookie-cutter solutions, their team pairs marketing, design, and backend expertise to build sites tailored to each client's goals — plus ongoing hosting, maintenance, technical support, and SEO. They keep upfront costs low with monthly-payment plans and treat every project as a long-term partnership, staying involved from the first consultation through launch and beyond.

Your Role

The client is looking for someone how will become the company's first dedicated point of contact for both new prospects and existing clients. In your first 30-90 days, you'll pick up outbound cold-calling to gauge interest in new or improved websites, and take over onboarding and check-ins for the active client base. You'll report directly to the Owner/Founder, who will personally train you on their low-pressure, consultative sales approach. This is a full-time role and there's real room to grow as you prove yourself.

You’ll:

• Cold-call U.S. business owners to find out whether they have a website, whether it needs an update, and whether they're a good fit — turning conversations into qualified soft leads for the founder to close

• Guide new clients through onboarding once a project is sold: gathering what the team needs, answering early questions, and keeping things moving

• Check in with active clients on their project, answer routine questions, and flag anything that needs the founder's attention

• Stay in touch with past clients after their project wraps, both to maintain the relationship and to spot opportunities for future work

• Log every call, lead, and client conversation so nothing falls through the cracks

• Learn the company's sales style hands-on, working directly alongside the founder

You Bring:

• Fluent, clear spoken English — you'll be cold-calling U.S. small business owners, so this is a hard requirement

• Genuine confidence picking up the phone and talking to people who don't know you yet

• Strong written English for email and light documentation

• A self-starting, persistent attitude — comfortable with rejection on cold calls and able to structure your own day without heavy hand-holding

• Some client-facing experience (customer support, retail, hospitality, call center, agency work, or similar) that shows you can hold a conversation and build rapport

• Strong organizational instincts to keep an active list of leads and clients from slipping through the cracks

• Based in Latin America, with a reliable connection for calls and video meetings during U.S. business hours

Bonus Points:

• Prior experience in outbound or cold-calling sales, even outside a formal SDR role

• Experience at a digital agency, marketing company, or other services business with U.S. clients

• Familiarity with a CRM or lead-tracking tool

• Interest in growing from a sales-heavy role into a broader account-management role as the company scales

What’s Offered:

• Fully remote role, based anywhere in Latin America

• $800-1,200 USD/month (full-time), with room to move to a commission or blended salary-plus-commission model as you bring in new business

• Direct, hands-on training and mentorship from the founder

• Genuine ownership of both the outbound and account-management sides of the business

• The chance to shape a brand-new, evolving role as one of the company's first dedicated client-facing hires

Interview Process

Application review (resume + short note on fit)

Screening call

Hiring team interview — walking through your client-facing or phone experience

Final check-in and offer

Final conversation — alignment and expectations