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Account Manager, Customer Success

LeadVenture

México

Presencial

MXN 200,000 - 400,000

Jornada completa

Hace 22 días

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Descripción de la vacante

LeadVenture is searching for an 'Account Manager' to join its Customer Success department. This role involves building relationships with clients and improving their digital marketing presence through our comprehensive suite of services. The ideal candidate will have strong communication skills along with relevant experience in customer service and digital marketing.

Formación

  • 2+ years of customer service experience required.
  • 1+ year of digital marketing experience preferred.
  • Experience working with a CRM and strong communication skills.

Responsabilidades

  • Develop professional relationships with clients.
  • Manage assigned accounts focusing on revenue growth.
  • Assess and monitor website and marketing services.

Conocimientos

Customer Service
Digital Marketing
Time Management
Communication
Technical Aptitude

Herramientas

CRM
Microsoft Word
Excel
Outlook
Google Apps

Descripción del empleo

Account Manager
Dealer Spike, a LeadVenture company, is seeking a talented individual to join our Customer Success department as an Account Manager. A primary function of this role is to develop professional relationships with our clients as we guide them through increasing their dealership's online presence with award-winning websites and strategic digital marketing solutions. We are passionate about driving customer results for our dealers!
The ideal candidate will be a self-starter and creative problem-solver, motivated to improve our customer's experience. Account Managers are responsible for maintaining customer relationships, building value, retaining customers, and promoting additional marketing and website services.
This individual should be able to communicate at a very high level about the services we offer, how we implement those services, and the value to the dealer of those services as we seek to drive more website traffic, qualified leads, and results for our customers. Account Managers will need to be comfortable using many different tools and be able to understand and interpret statistical data to make beneficial suggestions for our dealers.
Here is more of what you’ll get to do:
  • Understand all facets of Dealer Spike’s suite of website and marketing products and services.
  • Perform monthly reporting calls with clients.
  • Manage assigned accounts with a focus on revenue growth and retention while providing exceptional customer service.
  • Assess and monitor the website and marketing services to ensure overall quality standards, success, and provide proactive solutions to increase website traffic and leads.
  • Promote and support additional marketing and website services, as well as provide product training and consult on best practices.
  • Work with the Site Production Team to facilitate a seamless client onboarding process, ensuring a smooth ‘go live’ and introduction to their website.
  • Handle incoming customer comments, provide appropriate solutions and alternatives, follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Identify retention risks and work proactively to eliminate those risks.
  • Update job knowledge by participating in educational opportunities.
You’ll thrive in this role if you have:
  • 2+ years of customer service experience.
  • 1+ year of digital marketing experience preferred.
  • Experience working with a CRM preferred.
  • Excellent time management and organizational skills.
  • Strong communication and interpersonal skills.
  • Adaptable, energetic, team-player attitude.
  • Ability to type 45 wpm.
  • Ability to multitask efficiently.
  • Proficient in Microsoft Word, Excel, and Outlook, with a working knowledge of Google Apps.
  • Strong technical aptitude and ability to learn quickly.
Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!
Who we are:
LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing, and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture, and more. Our family of brands includes Dealer Spike, ARI Network Services, Inc. (ARI), Dealer Car Search, Frazer, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Auction 123, Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India, and The Netherlands. Together, we are LeadVenture.
LeadVenture provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with applicable laws governing nondiscrimination in employment in every location where we operate. This policy applies to all employment terms, including recruiting, hiring, promotion, termination, and training.
LeadVenture strictly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with employees' ability to perform their duties may result in discipline, including discharge.
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