Account Manager

Bodycote; San Luis Potosí; Presencial; MXN 30,000 - 60,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dynamic Account Manager to enhance customer relationships and drive sales growth at the plant level. This role involves generating quotations, managing customer expectations, and working closely with plant personnel to ensure satisfaction. The ideal candidate will have a strong background in sales and customer service, with excellent communication and problem-solving skills. Join a forward-thinking company that values ethical standards and quality service, and be part of a team that thrives on cultivating diverse customer relationships and exploring new markets.

Formación

• 10 years of experience in sales or customer service is required.
• Ability to communicate effectively in English is essential.
• Develop working knowledge of relevant systems and processes.

Responsabilidades

• Manage relationships and customer service for accounts at the plant level.
• Generate quotations and establish production expectations with customers.
• Cultivate new business opportunities and expand the customer base.

Conocimientos

Sales Experience

Customer Service

Communication Skills

Problem-Solving Skills

Educación

High School Diploma

College Degree

Herramientas

BHI QC System

FM Pro

FAA Manual

Descripción del empleo

Due to the nature of our business and a heavy industrial market, Bodycote deems this position to be safety-sensitive.

Summary

This position manages relationships and customer service for accounts at the plant level, including inside and outside sales. The incumbent will generate quotations and work with customers and plant personnel to establish production expectations. The Account Manager will cultivate new business opportunities, expand the customer base, and explore new markets. The Account Manager adds value to the plant by serving as the focal point for cultivating, retaining, and expanding business opportunities with customers.

Essential Job Functions (Duties and Responsibilities)

1. Develop trusted advisor relationships with key customer stakeholders, potential customers, and executive sponsors.
2. Conduct sales calls, respond to phone inquiries from customers and potential customers.
3. Conduct customer feedback interviews and surveys.
4. Develop and deliver quotations; clarify customer requirements.
5. Partner with plant employees to monitor work progress and meet customer expectations.
6. Manage projects effectively.
7. Handle proprietary and third-party information ethically and professionally.
8. Perform additional tasks as assigned.
9. Report to work on time, follow directions, interact effectively with co-workers, understand and adhere to rules and procedures, and accept constructive criticism.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities.

• High school diploma or equivalent; college degree preferred.
• Ability to read, write, and communicate effectively in English.
• Ten years of experience in sales, customer service, or related field.
• Good judgment in fostering positive customer relationships.
• Ability to quote pricing and manage expectations.
• Tactful in resolving issues with customers.
• Strong problem-solving skills.
• Excellent communication skills at all organizational levels.
• Advocate for quality products and services.
• Adhere to Bodycote policies and procedures and uphold high ethical standards.
• Develop working knowledge of relevant systems and processes, including BHI QC system, FM Pro, FAA manual, AMS, Mil Specs, heat treatment, and Bodycote policies.
• Ability to cultivate and develop diverse customers, from small businesses to large multinationals.

Physical & Mental Demands

Must be able to work in a sitting position for extended periods, perform manual data entry, bend, pull, stoop, reach, lift 25-30 lbs, and operate effectively in environments with heat, fumes, noise, and humidity. Must communicate effectively orally and in writing, have visual acuity for reading, and hear in person and via phone.