Account Manager

Dynata; Ciudad de México; Presencial; USD 30,000 - 70,000; Jornada completa

Descripción de la vacante

Una empresa de investigación de mercado líder en el mundo busca un Gerente de Cuentas proactivo y orientado al cliente. En esta emocionante posición, serás responsable de construir relaciones sólidas con los clientes, anticipar sus necesidades y ofrecer soluciones creativas. Trabajarás en colaboración con equipos de ventas y servicio al cliente para garantizar resultados excepcionales y maximizar la eficiencia en la ejecución de propuestas. Si te apasiona el servicio al cliente y deseas marcar una diferencia en la industria, esta es la oportunidad perfecta para ti.

Formación

• Experiencia en gestión de relaciones con clientes y comunicación efectiva.
• Proficiencia en herramientas de Microsoft Office y CRM.

Responsabilidades

• Gestionar relaciones con los clientes y coordinar con el equipo de entrega.
• Desarrollar y entregar cotizaciones a los clientes.

Conocimientos

Construcción de relaciones con clientes

Gestión de pipeline

Habilidades de comunicación

Microsoft Office (Word, Excel, PowerPoint)

Descubrimiento de necesidades del cliente

Educación

Experiencia en CRM (ej. Salesforce)

Experiencia en software de videoconferencia (ej. GoToMeeting)

Herramientas

Salesforce

GoToMeeting

WebEx

Descripción del empleo

The Dynata Account Manager is primarily responsible for ensuring outstanding customer results in their day-to-day project-level needs. Moving beyond responsiveness, the Account Manager builds relationships, anticipates client needs and constantly seeks to find creative solutions.

The Account Manager is responsible for the day-to-day primary interface with customers. You will develop and deliver quotes to customers and coordinate with the delivery team to transition accepted customer quotes into field surveys. Additionally, you will support Account Directors in their account interactions, solicit business from accounts not specifically assigned to Account Directors and additional business from assigned accounts when interacting with them.

RESPONSIBILITIES

1. Master Dynata products, services, pricing, and how to apply these to satisfy client needs and fulfill project requirements
2. Manage great customer relationships built on trust and a history of excellent results
3. Respond to customer needs and pull in resources as appropriate to ensure we land and execute a bid to the client’s satisfaction
4. Maximize efficiency by executing bids effectively
5. Drive positive outcomes through seamless collaboration and communication with larger sales and client service teams
6. Always seek competitive insights and intelligence to inform the company of challenges and opportunities in the marketplace
7. Develop solutions aligned with needs and desires of the client

SKILLS AND ATTRIBUTES

1. Strong Client Relationship building skill
2. Ability to quickly manage a pipeline
3. Excellent communication skills (both verbal and written)
4. Expert Proficiency in Microsoft Office Word, Excel, and PowerPoint
5. Expert at discovery and understands the client’s needs beyond the details of a quote and leverages knowledge to uncover additional needs we can meet.

EDUCATION AND EXPERIENCE

1. Experience working with a CRM (e.g., Salesforce or BOS), and web conferencing software (GoToMeeting or WebEx)

Dynata is one of the world’s leading single providers of first-party data contributed by people who opt-in to member-based panels that the company manages and maintains. With a reach that encompasses 60+ million people globally and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around this core asset to bring the voice of the individual to the entire marketing spectrum, from market research to marketing and advertising. Dynata serves nearly 6,000 market research agencies, media and advertising agencies, consulting & investment firms and healthcare and corporate customers in the Americas, Europe, and Asia-Pacific.

At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.

Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity.

About the Company

Dynata is a global online market research firm based in Plano, Texas and Shelton, Connecticut.