Account Management Specialist

Emerson; Estado de México; Presencial; MXN 551,000 - 920,000; Jornada completa

Descripción de la vacante

A leading technology firm located in Mexico seeks an experienced professional to act as the primary contact for customers and manage order execution. Responsibilities include maintaining communication, handling inquiries, and ensuring order accuracy. Candidates should have a Bachelor's degree in a business-related field and 4-5 years of relevant experience. Strong interpersonal and problem-solving skills are required.

Formación

• 4–5 years in a manufacturing, operations, or sales environment.
• 1–3 years within the organization for internal candidates.

Responsabilidades

• Serve as the primary point of contact for customers.
• Handle order backlog and ensure accurate order processing.
• Provide timely status updates and after-sales support.
• Monitor and report on order performance metrics.

Conocimientos

Customer relationship building

Problem-solving

Communication

Collaboration

Educación

Bachelor’s Degree in a business-related field

Herramientas

Oracle ERP

Microsoft Office

Descripción del empleo

Job Description

In this Role, Your Responsibilities Will Be:

Communication

Serve as the primary point of contact for Emerson ISV, supporting all customers and Emerson Impact Partners within the assigned region.

Respond to customer inquiries within 24 hours for timely service and issue resolution.

Conduct weekly calls with customers to provide order updates and set shared expectations with customer request dates.

Maintain open, respectful, and clear communication with internal teams and external customers.

Order Execution

Proactively handle order backlog to meet monthly Planned Order Release (POR) shipment goals.

Collaborate with cross-functional teams to ensure timely order entry, resolution of holds, scheduling, and order execution.

Ensure accurate order processing, meeting all customer requirements regarding product specifications, certifications, delivery timelines, and documentation.

Coordinate closely with planners, buyers, and plant teams to prioritize and fulfill order commitments.

Status Updates

Support sales shipment forecasting through regular review and coordination.

Provide timely status updates to customers at every stage of the order lifecycle, including post-shipment follow-up.

Change Order Management

Handle all inquiries and changes related to customer orders from initial booking through final invoicing.

Offer after-sales support to ensure continued satisfaction and resolution of any issues.

Measuring Performance

Monitor, measure, and report on project and order performance metrics.

Identify and address any issues proactively to keep processes on track.

Mentoring & Continuous Improvement

Organize and lead training sessions to support team development and knowledge sharing.

Present key updates and insights during planning sessions.

Take initiative to lead or contribute to internal process improvement efforts.

Get Results

Champion and implement process improvements and corrective actions.

Evaluate risks and opportunities to enhance efficiency and performance.

Continuously seek to improve service levels, delivery performance, and customer experience.

Who you are:

You balance planning with actions. You research initiatives and try innovative ways. You solicit both input and discussion. You build a plan and outline for various audiences. You keep in touch with customers. You build customer relationships.

Professional Degree Requirements

• Bachelor’s Degree in a business-related field or equivalent professional experience.

Experience Requirements

External Candidates: 4–5 years in a manufacturing, operations, or sales environment.

Internal Candidates: 1–3 years within the organization.

Preferred Qualifications that Set You Apart

Ability to collaborate optimally across teams and departments to deliver timely solutions for customers.

Self-motivated and proactive with a strong focus on achieving results.

Shown ability to manage multiple tasks and competing priorities efficiently.

Basic understanding of accounting principles and administrative processes.

Traits & Skills

Experience with Oracle ERP and Microsoft Office tools is a plus.

Strong problem-solving skills and the ability to make confident, informed decisions.

Comfortable navigating uncertainty and adapting to change.

Accountable and takes ownership of responsibilities.

Strong interpersonal skills with the ability to build positive relationships across diverse teams.

Flexible and adaptable to different work environments and challenges.

Our Culture & Commitment to You

This job description outlines the general nature and level of work encouraged for this position; it is not a comprehensive list of all responsibilities, duties, and skills required. All job requirements may be modified to reasonably accommodate individuals with disabilities, promoting an inclusive work environment. This description does not imply that these are the only duties assigned to the employee in this role. The requirements listed represent the minimum knowledge, skills, abilities, and education/experience needed to perform effectively in this position.