Account Executive, Retail Settlement

Inmar Inc.; Monterrey; Presencial; MXN 440.451 - 704.721; Jornada completa

Descripción de la vacante

Inmar Inc. is seeking an Account Executive in Monterrey, Mexico, responsible for strategically handling retailers’ data and providing meaningful analysis. The role involves chargeback research and managing client inquiries.

Ideal candidates should have a Bachelor’s Degree and 3–5 years of relevant experience in data analysis or account service. Core competencies include communication and analytical thinking. The position emphasizes maintaining client relationships and fostering insights for data-driven decisions.

Formación

• 3–5 years related work experience in business account service, in-depth data analysis, or equivalent combination.
• Good written, oral, & presentation skills.
• Propensity for learning.

Responsabilidades

• Perform detailed, routine clerical work to ensure accurate, timely processing of client data.
• Handle client requests and inquiries via phone and email.
• Collect, clean, and analyze data; ensure high data quality through regular quality checks.

Conocimientos

Communication: Concise written, oral, and visual messaging

Problem Solving: Analyze information to generate and evaluate solutions

Analytical & Critical Thinking

Curiosity: Desire to inquire, learn, and listen

Educación

Bachelor’s Degree

Herramientas

Excel (basic to intermediate)

Salesforce

MS PowerPoint (basic)

Descripción del empleo

Location: Office-based in Mexico.

Language: Professional fluency in English (spoken and written) required.

Job Summary

Under the general direction of a manager, the Account Executive, Retail Settlement strategically handles retailers’ data with an analytical viewpoint and proactively provides meaningful analysis. Responsibilities include but are not limited to chargeback research, variance analysis, industry trends, processing trends, and volume fluctuations. The Account Executive grows Inmar’s relationship with priority clients by communicating effectively and maintaining a client‑first mindset and works closely with the Manager on research projects, cross‑training, and data analysis initiatives.

General Accountabilities

• Perform detailed, routine clerical work of an analytical and customer service nature to ensure accurate, timely processing of client data.
• Handle inbound and outbound client and customer requests and inquiries via phone and email.
• Create spreadsheets and relevant reports that provide insight into key data points (monthly, quarterly, ad hoc).
• Collect, clean, and analyze data; ensure high data quality through regular quality checks/controls.
• Identify and troubleshoot client problems.
• Educate and train clients on services and on industry in general.
• Make coupon processing decisions.
• Assist manager or other company personnel in scheduling training for team members and conduct training sessions as required.
• Assist manager in the development and maintenance of quality standards.
• Ensure communications from the manager or other areas of the company are understood and supported by other team members.
• Collaborate and communicate with data professionals and upper management to oversee highly visible projects.
• Utilize best practices in time management to perform regular daily tasks and extra projects as assigned.
• Participate in User Acceptance Testing (UAT) as assigned.
• Assist with reporting and enhancement requests.
• Assist in maintaining accurate database.
• Assist with processing files for invoicing.
• Contribute to process improvement initiatives.
• Review industry updates, retailer reviews, and trends.
• Utilize Salesforce to interact with clients regarding data issues or requests.

Required Qualifications

• Bachelor’s Degree required.
• 3–5 years related work experience in business account service, in-depth data analysis, or equivalent combination.
• Web research, Excel (basic to intermediate).
• MS PowerPoint (basic).
• Propensity for learning.
• Good written, oral, & presentation skills.

Core Competencies

• Communication: Concise written, oral, and visual messaging.
• Problem Solving: Analyze information to generate and evaluate solutions.
• Analytical & Critical Thinking: Linear and systematic approach to problems.
• Curiosity: Desire to inquire, learn, and listen.
• Vision & Strategy: Long‑term view, identify opportunities, formulate objectives.
• Business Acumen: Apply industry-specific knowledge and strategic thinking to make decisions.
• Effective Execution: Translate strategy into tactical plans, manage resources, and oversee outcomes.

Equal Opportunity Statement

We are an Equal Opportunity Employer, including disability and veterans.

If you need accommodations completing the job application, please contact [e-mail] or call 336.631.2500.