Account Director (Retention Marketing - Klaviyo Expert)

Paired; México; A distancia; MXN 1,014,000 - 1,353,000; Jornada completa

Descripción de la vacante

A global staffing agency is seeking an experienced Account Director to lead customer lifecycle strategy across high-growth DTC brands. This fully remote role requires strong retention and lifecycle marketing skills, with a focus on strategic execution and client leadership. Candidates must have 5+ years of experience and advanced expertise in Klaviyo. The position offers flexibility and the chance to innovate in a fast-paced environment.

Servicios

Fully remote work setup with flexible hours

Creative ownership to design and optimize campaigns

Dynamic, fast-paced environment

Formación

• 5+ years of experience in retention and lifecycle marketing.
• Proven track record working with large and complex brands.
• Hands-on experience with enterprise-level retention strategies.

Responsabilidades

• Own retention strategy across high-growth DTC brands.
• Build and optimize full lifecycle systems.
• Lead client strategy calls and oversee retention performance.
• Guide internal teams on execution and campaign production.
• Spot gaps and push the work forward.

Conocimientos

Fluent in spoken and written English

Retention and lifecycle marketing

Strategic thinking

Client leadership

Herramientas

Klaviyo

Descripción del empleo

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This range is provided by Paired. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$54,000.00/yr - $72,000.00/yr

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to gifted people, regardless of location.

Our client is a high-impact digital growth agency that powers some of the most ambitious e-commerce brands across the U.S. and Europe. Specializing in DTC, they deliver results-driven marketing strategies designed to scale revenue, boost retention, and deepen customer loyalty. From concept to execution, their expert team builds systems that don't just perform; they convert, retain, and delight at every stage of the customer journey.

Role Overview:

We're seeking a seasoned Account Director to take the lead on customer lifecycle strategy across multiple high-growth client accounts. This is a strategic leadership role—ideal for someone who has partnered with large, complex brands and knows what exceptional lifecycle marketing looks like from the inside out.

You should be comfortable owning both the strategic vision and tactical execution of enterprise-level retention programs—guiding planning, overseeing performance, and pushing for continuous growth. We want someone who's not just followed a roadmap but has helped build it—someone who's been in the room with key stakeholders, crafted the strategy, and driven it to results.

**Note that this role is open to all LATAM, Canada and Europe based candidates**

Your responsibilities:

• Own retention strategy a range of high-growth DTC brands
• Strategize, build and optimize full lifecycle systems
• Lead client strategy calls and oversee all retention performance
• Guide internal teams on execution and campaign production
• Spot gaps, bring ideas, and push the work forward

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to gifted people, regardless of location.

Our client is a high-impact digital growth agency that powers some of the most ambitious e-commerce brands across the U.S. and Europe. Specializing in DTC, they deliver results-driven marketing strategies designed to scale revenue, boost retention, and deepen customer loyalty. From concept to execution, their expert team builds systems that don't just perform; they convert, retain, and delight at every stage of the customer journey.

Role Overview:

We're seeking a seasoned Account Director to take the lead on customer lifecycle strategy across multiple high-growth client accounts. This is a strategic leadership role—ideal for someone who has partnered with large, complex brands and knows what exceptional lifecycle marketing looks like from the inside out.

You should be comfortable owning both the strategic vision and tactical execution of enterprise-level retention programs—guiding planning, overseeing performance, and pushing for continuous growth. We want someone who's not just followed a roadmap but has helped build it—someone who's been in the room with key stakeholders, crafted the strategy, and driven it to results.

**Note that this role is open to all LATAM, Canada and Europe based candidates**

Your responsibilities:

• Own retention strategy a range of high-growth DTC brands
• Strategize, build and optimize full lifecycle systems
• Lead client strategy calls and oversee all retention performance
• Guide internal teams on execution and campaign production
• Spot gaps, bring ideas, and push the work forward

Requirements

• Fluent in both spoken and written English
• 5+ years of experience in retention and lifecycle marketing
• Proven track record working with large and complex brands (Nice to have: U.S. DTC e-commerce brands)
• Advanced Klaviyo expertise—well beyond basic, plug-and-play flows
• Hands-on experience with enterprise-level retention strategies and marketing automations
• Exceptional strategic thinking and client leadership abilities

Nice to have:

• Prior experience working in an agency or across multiple accounts
  
  

Benefits

• Fully remote work setup with flexible hours aligned to U.S./EU time zones
• Opportunity to lead strategy and execution for high-growth DTC e-commerce brands
• Creative ownership and autonomy to design, test, and optimize campaigns
• Dynamic, fast-paced environment with room to innovate and make a measurable impact

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Advertising Services

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