Account Director | eCommerce | eRetailers | Team Management

eStoreLabs; Tijuana; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading eCommerce solutions provider in Tijuana is seeking an experienced Account Director to manage operations and lead a dedicated team. You will be responsible for maintaining high client satisfaction, developing strategy, and mentoring your team. The ideal candidate will have over 5 years of management experience in eCommerce and a strong background in client relationship management. Join us for an exciting opportunity to work with recognized global brands.

Servicios

26 paid days off plus national holidays

Opportunity to work with global brands

Annual performance bonus or salary raise

Shorter working days in July and August

Formación

• 5+ years of team management experience with a passion for leadership.
• Experience in eCommerce and project management, particularly with eRetailers.
• Ability to build long-term client relationships and understand budgeting.

Responsabilidades

• Lead and inspire team to achieve objectives and maintain client satisfaction.
• Manage operational aspects of the business for the Americas.
• Serve as role model and mentor for team professionals.

Conocimientos

Team management

Project management

Strategic business consulting

Client relationship management

Ecommerce expertise

Fluency in English

Descripción del empleo

Overview

The Account Director role brings a mixture of account management and team management activities. The mission of this role is to lead and inspire the team to achieve desired objectives, budgets and quality and maintain high client satisfaction.

Responsibilities

• Manage a dedicated part of the business from an operational point of view (Americas)
• Managing a team - coaching and mentoring them to deliver high quality projects
• Creating strategy and being an advisor in the field of ecommerce development to the clients and the team
• Building long-term relationships with clients by extensive analyse and understanding of their business needs, evaluation and development of the client (like business reviews and reporting on the KPI’s), improving continuously the overall client experience
• Support the sales team with info and input for pitches
• Coming up with innovative ideas to run the business and also execute them
• Day-to-day analyse of team efficiency and ability to recognize and deliver improvements to people and processes
• Serving as a role model and knowledge expert, training and developing people within the team, provide feedback and performance review, encourage to professional growth
• Manage the budgets and P&L of the Americas projects and report on them to the board
• Leading client accounts with overall responsibility for the client agency relationship and continuously improving the overall client experience
• Making sure the projects are profitable and are growing

Our Requirements

• Passionate, ambitious individual with a business-oriented, strategic approach
• Min. 5 years of supervising / team management experience (min 5-7 people team), passion and desire to develop leadership skills
• At least 5 years of experience in eCommerce
• Experienced in project management & working with eRetailers (especially Amazon & Walmart)
• Experienced in working with various, international clients on various projects and ability to build long-term relationships with clients
• Experience in strategic business consulting
• Understanding of budgeting, reporting and P&L
• Fluency in English - at least C1 level

We Offer

• Cooperation based on B2B contract or contract of service through the professional Deel platform for international cooperation
• 26 paid days off from service provision plus national holidays
• Opportunity to cooperate with recognized, global brands us clients
• Exciting and friendly work environment
• Work in an international team without rigid corporate rules
• A company mcbook and phone
• Further development and training in eCommerce
• Annual Performance bonus or salary raise
• Shorter working day on Fridays during the holiday months (July&August)

What You Can Expect In The Recruitment Process

• Step 1 Analysis of received applications (CVs) - at this stage we will select the CVs which will cover most of the features we indicated in the offer, and then contact selected candidates
• Step 2 Recruitment interview with HR (videocall)
• Step 3 Recruitment interview with management board (videocall)
• Step 4 Preparing and presenting a task (videocall)