Account Director | eCommerce | eRetailers | Team Management

eStoreLabs; Puebla de Zaragoza; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A global eCommerce development company is seeking an experienced Account Director in Puebla, Mexico, to lead a team and manage client relationships. The role demands a strategic approach to ensure project profitability and high-quality results for clients. Candidates should have at least 5 years of team management and eCommerce experience, alongside strong project management skills. The company offers a flexible work environment and growth opportunities, including paid time off and performance bonuses.

Servicios

26 paid days off

Annual performance bonus

Training in eCommerce

Formación

• Minimum 5 years of supervising/team management experience.
• Experience in eCommerce and working with eRetailers.
• Understanding of budgeting, reporting, and P&L.

Responsabilidades

• Manage part of the business operationally.
• Train and develop team members.
• Build long-term relationships with clients.

Conocimientos

Passionate and ambitious individual

Team management experience

ECommerce knowledge

Project management

Fluency in English (C1 level)

Descripción del empleo

The Account Director role brings a mixture of account management and team management activities. The mission of this role is to lead and inspire the team to achieve desired objectives, budgets and quality and maintain high client satisfaction.

Responsibilities

• Manage a dedicated part of the business from an operational point of view (Americas)
• Managing a team - coaching and mentoring them to deliver high quality projects
• Creating strategy and being an advisor in the field of ecommerce development to the clients and the team
• Building long-term relationships with clients by extensive analyse and understanding of their business needs, evaluation and development of the client (like business reviews and reporting on the KPI’s), improving continuously the overall client experience
• Support the sales team with info and input for pitches
• Coming up with innovative ideas to run the business and also execute them
• Day-to-day analyse of team efficiency and ability to recognize and deliver improvements to people and processes
• Serving as a role model and knowledge expert, training and developing people within the team, provide feedback and performance review, encourage to professional growth
• Manage the budgets and P&L of the Americas projects and report on them to the board
• Leading client accounts with overall responsibility for the client agency relationship and continuously improving the overall client experience
• Making sure the projects are profitable and are growing

Our Requirements

• Passionate, ambitious individual with a business-oriented, strategic approach
• Min. 5 years of supervising / team management experience (min 5-7 people team), passion and desire to develop leadership skills
• At least 5 years of experience in eCommerce
• Experienced in project management & working with eRetailers (especially Amazon & Walmart)
• Experienced in working with various, international clients on various projects and ability to build long-term relationships with clients
• Experience in strategic business consulting
• Understanding of budgeting, reporting and P&L
• Fluency in English - at least C1 level

We Offer

• Cooperation based on B2B contract or contract of service through the professional Deel platform for international cooperation
• 26 paid days off from service provision plus national holidays
• Opportunity to cooperate with recognized, global brands us clients
• Exciting and friendly work environment
• Work in an international team without rigid corporate rules
• A company mcbook and phone
• Further development and training in eCommerce
• Annual Performance bonus or salary raise
• Shorter working day on Fridays during the holiday months (July&August)

What You Can Expect In The Recruitment Process

• Step 1 Analysis of received applications (CVs) - at this stage we will select the CVs which will cover most of the features we indicated in the offer, and then contact selectedcandidates
• Step 2 Recruitment interview with HR (videocall)
• Step 3 Recruitment interview with management board (videocall)
• Step 4 Preparing and presenting a task (videocall)