3500 Service Now Architect MED

ALTEN MÉXICO; Santiago de Querétaro; A distancia; MXN 600,000 - 900,000; Jornada completa

Descripción de la vacante

A leading engineering and IT firm in Santiago de Querétaro is seeking a Service Now Architect. This role focuses on designing and implementing technical solutions using the ServiceNow platform, including ITSM and CMDB. The ideal candidate will have 3-5+ years of relevant experience and certifications in ServiceNow, along with strong skills in JavaScript and workflow automation. The position offers a competitive salary and benefits including remote work options.

Servicios

Competitive salary

Above-law benefits

Career growth and development plan

Remote work scheme

Support for home office setup

Formación

• Experience level (3-5+ years).
• English (B2) proficiency required.
• ServiceNow Certified System Administrator (CSA) is a must.

Responsabilidades

• Design technical architectures for ServiceNow solutions.
• Lead implementation of ITSM and CMDB modules.
• Develop scripts and configurations using JavaScript and Glide API.
• Manage integrations with external systems through REST and SOAP.
• Conduct technical design reviews for best practices.

Conocimientos

ServiceNow

ITSM

CMDB

JavaScript

Glide API

DevOps

Agile methodologies

Complex workflow automation

Educación

Additional certifications in architecture or project management (TOGAF, PMP)

Herramientas

REST

SOAP

MID Server

Descripción del empleo

ALTEN Mexico is a subsidiary of ALTEN Group. ALTEN group has been a leader in engineering and information technology for more than 30 years and operates in 30 countries across Europe, North America, Asia, Africa, and the Middle East and employs more than 46,000 people, 88% of whom are engineers.

We are looking for Service Now Architect:

Systems Engineering, Information Technologies, Software, Computational Sciences.
Specialized professional in the design and implementation of technical solutions with the ServiceNow platform, with an approach in scaling, integrating and aligning with good practices. Has solid experience in ITSM and CMDB, advanced abilities in developing and integration, with certifications that validated their knowledge.

Acts as the key bond between technical teams and the business team ensuring that the solutions delivered are sustainable, efficient, and aligned.

Responsibilities:

• Design technical architectures for ServiceNow solutions, ensuring scalability, maintainability, and compliance with platform standards.
• Lead the implementation of ITSM and CMDB modules in enterprise-level projects.
• Develop scripts and configurations using JavaScript and Glide API.
• Manage integrations with external systems through REST, SOAP, and MID Server.
• Collaborate with development, business, and IT teams to translate functional requirements into technical solutions.
• Conduct technical design reviews and ensure adherence to best practices.
• Provide advanced technical support and mentorship to ServiceNow developers and administrators.

Requirements:

• Proven experience with ServiceNow, ITSM, and CMDB modules.
• Knowledge of complex workflow automation and system integrations.
• Familiarity with DevOps and Agile methodologies.
• Experience in ServiceNow migrations or version upgrades.
• Experience with other ServiceNow modules (HRSD, CSM, SecOps) is a plus.
• Additional certifications in architecture or project management (TOGAF, PMP) are desirable.
• Experience level (3-5+ years).
• English B2

Certifications

• ServiceNow Certified System Administrator (CSA) – must
• ServiceNow Certified Implementation Specialist (CIS) – at least one

Benefits:

• Competitive salary
• Above-law benefits
• Career growth and development plan
• Remote work scheme
• Support for home office setup