11 - Customer Program Manager 3 1

Celestica Inc.; Monterrey; Presencial; USD 60,000 - 100,000; Jornada completa

Descripción de la vacante

An established industry player seeks a dynamic Customer Program Manager to lead customer interactions and ensure project success. This role involves managing customer accounts, overseeing product deliveries, and coordinating cross-functional teams to meet commitments. The ideal candidate will possess strong negotiation and problem-solving skills, with a proven track record in project management. Join a forward-thinking company that values innovation and excellence, where your contributions will directly impact customer satisfaction and business growth. If you thrive in a fast-paced environment and are passionate about delivering results, this opportunity is perfect for you.

Servicios

Health Insurance

Retirement Plan

Flexible Work Hours

Professional Development

Employee Discounts

Formación

• Nine or more years of relevant experience in customer program management.
• Bachelor's degree or equivalent combination of education and experience.

Responsabilidades

• Act as the primary interface between the customer and the company.
• Manage customer account profitability and program tracking.
• Coordinate with internal teams for project execution.

Conocimientos

Customer Relationship Management

Project Management

Negotiation Skills

Problem Resolution

Interpersonal Skills

Data Analysis

Educación

Bachelor's degree in a related field

Herramientas

Microsoft Office Suite

Database Management Systems

Descripción del empleo

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Date: Apr 30, 2025

Location: Monterrey, NLE, MX

Functional Area: OPS - Operations
Career Stream: CPM - Customer Program Management
Role: Manager 3
SAP Short Name: MG3
Job Title: Customer Program Manager 3
Job Code: MG3-OPS-CPM
Job Level: Band 11
Profile-Holding: Y
Direct/Indirect Indicator: Indirect

Summary

Detailed Description

Performs tasks such as, but not limited to, the following:

• Acts as the primary interface between the customer and the company for managing specific programs to achieve planned revenue and profits for smaller customer accounts.
• Works as a member of teams responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule.
• Projects/programs include: MRP volumes and commitments, new product development support, manufacturing readiness reviews, and contract execution.
• Coordinates and hosts regular program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting.
• With guidance from more experienced team members, manages current and planned programs to achieve planned revenue.
• Develops plans to meet commitments and schedules for customers.
• Develops action plans to correct out-of-plan conditions.
• Communicates frequently with the customer to help ensure satisfaction with the company and the products.
• Solicits performance feedback and communicates information to internal teams and departments.
• Prepares, distributes, and analyzes customer surveys and self-assessments.
• Receives and resolves customer issues and complaints.
• Acts as a customer advocate to drive prioritization of projects and responses to problems/issues.
• Manages customer account profitability.
• Participates in forecasting, planning, and monitoring of efficiency and execution of account strategies.
• Participates in the pricing/bid preparation process and contract development and management.
• Works with cost engineering, finance, and supply chain management staff to analyze costs and price variances.
• Monitors the impact on inventory of order changes and establishes procedures and charges to the customers.
• Provides performance reporting and analysis for monthly operations reviews and quarterly customer performance reviews.
• Collects information pertaining to inventory, revenue forecasting, expenses, financial profitability, and customer satisfaction.
• Analyzes performance relative to targets.
• Develops and implements plans to address problem areas.
• Supports account planning, strategy development, and sales.
• Works with sales, business development, finance, and customer teams to understand customer needs and develop proposals to meet those needs and achieve company objectives.
• Participates in contract negotiations and helps develop long-term agreements on processes, charges, etc.
• Plays a key role in developing account sales strategies and collaborates with sales and marketing to implement with the customer.
• Responsible for coordinating and managing activities of a new products administrator supporting new products, programs, and development projects.
• Possesses in-depth knowledge of manufacturing processes, schedules, and supply chain management.
• Has in-depth knowledge of business issues related to manufacturing PCBs.
• Understands product pricing, contracts, and negotiations thoroughly.
• Has a good understanding of business risks and price makeup, including value add and materials.
• Exhibits excellent customer contact, negotiation, and problem resolution skills.
• Possesses good presentation, database management, and computer skills.
• Can manage multiple detailed projects successfully under tight deadlines.
• Has strong interpersonal skills and can communicate effectively with internal and external customers.
• Can lead and motivate a diverse team to achieve high production within deadlines.

Physical Demands

• Tasks are performed in a normal office environment.
• May require extended sitting and visual concentration on a computer or detailed data.
• Repetitive manual movements are frequently required.
• All demands are carried out within existing health and safety guidelines.

Typical Experience

• Nine or more years of relevant experience.

Typical Education

• Bachelor's degree in a related field or an equivalent combination of education and experience.
• Educational requirements may vary by geography.

Notes

This job description is not exhaustive. Employees are responsible for all duties assigned. Duties and time allocations may change.

Celestica is an equal opportunity employer. All qualified applicants will be considered without discrimination based on protected characteristics.

We are committed to an inclusive environment. Accommodations can be made for candidates who need them during the hiring process. Please specify your needs.

Company Overview: Celestica (NYSE, TSX: CLS) partners with leading brands in various sectors to deliver complex solutions, from design to after-market services, across the globe. Headquartered in Toronto, we operate in over 40 locations across 13 countries, dedicated to innovation and excellence.

We thank all applicants; however, only qualified candidates will be contacted. We do not accept unsolicited resumes from recruitment agencies or fee-based services.