B2B Collections Team Lead — Drive Cash Flow & Growth

Ooredoo Qatar; Kuwait City; On-site; KWD 12,000 - 18,000; Full time

Job summary

Ooredoo Kuwait is seeking a Team Leader for B2B Collections in Fixed Services/Phone subsidiary. You will supervise the B2B collection team, drive target achievement, coordinate with Finance, Sales, and IT, and ensure timely settlements on unpaid accounts.

The role requires a Bachelor's or diploma in business, 3–4 years in customer service, strong Arabic and English, and proven leadership. MS Office proficiency and solid knowledge of billing systems are essential.

Qualifications

• Bachelor degree or diploma in business or related discipline.
• 3–4 years related experience in customer service and/or administration.
• Fluent verbal and written communication in Arabic and English.
• Team leadership and coaching skills.
• Background in workout/recovery plans, with a minimum of 2 years at supervisory level.
• MS Office knowledge and strong understanding of billing systems.

Responsibilities

• Work to achieving individual collection targets.
• Undertake all actions required by the system and update the database continually.
• Set monthly target for collection team.
• Implement and establish monthly/quarterly collection plans to improve cash flow.
• Supervise and support B2B collection team members to boost collections and meet targets.
• Coordinate with Finance, Sales, IT to resolve issues and monitor aging reports.
• Provide daily, monthly and quarterly collection analysis reports.

Skills

Team leadership

Coaching

Arabic language

English language

MS Office

Billing systems

Education

Bachelor's degree or diploma in business

Tools

MS Office

Billing systems

Job description

Ooredoo Kuwait is seeking a Team Leader for B2B Collections in Fixed Services/Phone subsidiary. You will supervise the B2B collection team, drive target achievement, coordinate with Finance, Sales, and IT, and ensure timely settlements on unpaid accounts.

The role requires a Bachelor's or diploma in business, 3–4 years in customer service, strong Arabic and English, and proven leadership. MS Office proficiency and solid knowledge of billing systems are essential.