Strategic Enterprise B2B Collections Expert

Zain; Kuwait City; On-site; KWD 13,000 - 27,000; Full time

Job summary

Zain Kuwait is seeking a B2B Collection Specialist to manage and collect outstanding payments from Enterprise B2B accounts. You will resolve billing problems, reduce accounts receivables, and ensure timely payments, while coordinating with Finance and enterprise customers.

Responsibilities include contacting customers to negotiate payment plans, monitoring due dates and identifying overdue accounts, and investigating discrepancies between records and billing systems.

Qualifications

• Proven experience as a Collection Specialist or similar role.
• Excellent knowledge of billing procedures.
• Knowledge of collection laws and regulations in Kuwait.
• Strong quantitative, analytical reasoning and modelling abilities.
• Experience designing KPIs, reports, dashboards.

Responsibilities

• Contact customers via phone or email to initiate collections efforts and negotiate payment agreements.
• Monitor enterprise B2B accounts and impending payments due; track receipts.
• Escalate issues to enterprise collection professionals or managers as needed.
• Oversee identification of outstanding receivables and overdue accounts.
• Investigate discrepancies between customer records and billing systems.
• Ensure payments and refunds are processed promptly and update records.
• Prepare reports on collection activities and progress based on KPIs.
• Ensure policy compliance, ISMS security and Kuwait environmental requirements.

Skills

Experience in collections

Billing procedures knowledge

Kuwait collection laws

Analytical reasoning

Target-oriented

Relationship building

Education

Bachelor's Degree in Business/Marketing or related field

Job description

Zain Kuwait is seeking a B2B Collection Specialist to manage and collect outstanding payments from Enterprise B2B accounts. You will resolve billing problems, reduce accounts receivables, and ensure timely payments, while coordinating with Finance and enterprise customers.

Responsibilities include contacting customers to negotiate payment plans, monitoring due dates and identifying overdue accounts, and investigating discrepancies between records and billing systems.