Collection Agent (مندوب تحصيل)

Alghanim Industries; al-Ahmadi; On-site; KWD 6,000 - 9,000; Full time

Job summary

Alghanim Industries in Kuwait is seeking a diligent collections officer to ensure effective follow-up on the Normal portfolio and timely receivables. The role involves daily calls to overdue customers, field visits for warning letters, data collection, and confidentiality of customer databases.

Ideal candidates have a Diploma or equivalent, 2–3 years in installment/retail collections, and strong negotiation and communication skills, with familiarity in Kuwait locations to support warning letters.

Qualifications

• Diploma or equivalent required.
• 2-3 years experience in installment/retail collection calls and follow-up; prior experience in a lawyer office is an advantage.
• Good team player.
• Familiar with Kuwait places to help in warning letters.
• Skills in research/investigation and ability to locate people living in Kuwait.
• Able to work under pressure.
• Good negotiation or communication skills with different customers.

Responsibilities

• Make daily telephone calls to overdue customers.
• Request Team Leader to SMS as needed.
• Highlight issues to Team Leader for resolution.
• Make field visits to deliver warning letters to customer home or work place.
• Send faxes to customer workplace.
• Make follow-up notes on customer payments.
• Respond to customer queries.
• Obtain new customer contact data and provide to Team Leader for updating in the system.
• Maintain confidentiality of customer database.
• Daily communication with customers in all categories.
• Identify skipper cases and share details with Team Leader.
• Update daily which customers have been paid.
• Broadcast the positive spirit among team members.
• Work and prepare all collection and follow-up with customers.

Skills

Negotiation skills

Communication skills

Team player

Education

Diploma or equivalent

Job description

Job description:

Job Summary

Ensures effective collection follow-up on Normal portfolio and timely collection of receivables.

Job Responsibilities

• 1. Make daily telephone calls to overdue customers
• 2. Request Team Leader to SMS as may be required time to time
• 3. Highlight issues to Team Leader to resolve issues
• 4. Make field visit to deliver warning letter to customer home or work place
• 5. Send Faxes to customer work place
• 6. Make follow-up notes on customer payment
• 7. Response to customer query
• 8. Get new customer contact data through various search and give it to Team Leader for update in system
• 9. Maintain confidentiality of customer database
• 10. Daily communication with our customers in all categories.
• 11. Identify skipper cases and share the details to Team Leader
• 12. Make a daily update to see which customers have been paid
• 13. Broadcast the positive spirit among team members
• 14. Work and prepare all the collection and follow-up customers

Candidate Requirements

• Diploma or equivalent
• 2-3 years experience in Installment/retail Collection Calls, follow up, prior experience in lawyer office is an advantage
• Good team player
• Familiar with kuwait places to help in warning letter
• Skills of research and investigate and should be easy to find any person live in Kuwait.
• Able to work under pressure.
• Good negotiation or communication skills with different Customers