Contact Center Agent

Zain Bahrain; Kuwait City; On-site; KWD 2,800 - 6,100; Full time

Job summary

Zain Kuwait is seeking a Contact Center Agent to serve as the first point of contact with customers, reflecting Zain values and mission.

You will handle a high volume of inbound calls, assess customer concerns, provide information, promote products, and troubleshoot service issues while meeting performance metrics and quality standards.

Qualifications

• 0-3 years’ experience in a related field.

Responsibilities

• Handle a high volume of inbound calls greeting customers courteously and professionally.
• Assess and resolve customer concerns in a timely manner.
• Provide product and service information to customers.
• Promote Zain's products and services by understanding customer needs.
• Troubleshoot service equipment issues.
• Adhere to individual and team performance metrics.

Skills

Communication

Problem-Solving

Achievement Drive

MS Office

Bilingual

Pressure Handling

Job description

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Read more here: https://zain.com/en/about-us/overview

About the Role

Zain Kuwait is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.

Your responsibilities will include but not be limited to:

• Handling a high volume of inbound calls and greeting customers in a courteous and professional manner.
• Assessing and evaluating customer concerns and resolving their problems in an efficient and timely manner.
• Providing product and service information to customers.
• Promote Zain's products and services by understanding customer needs and interests and providing them with the right offers that match those.
• Troubleshoot service equipment issues.
• Adhere to, and fulfill, individual and team performance metrics.

What We Need From You

To be considered for the position, you will need to meet with all of the below requirements:

• 0-3 years’ experience in a related field.

Skills:

• Excellent Communication Skills (Speaking and Listening).
• Excellent Problem-Solving Skills.
• High Drive for Achievement.
• Strong Knowledge of MS Office.
• Preferably Bilingual.
• Ability to work under pressure.