Store Supervisor

Client of Hudson Manpower; Kuwait City; On-site; KWD 3,600 - 6,000; Full time

Job summary

Client of Hudson Manpower is seeking a Store Operations Supervisor to oversee daily store activities and ensure brand standards are met. You will lead and coach a team, manage shifts, and ensure top-tier guest experiences in a fast‑paced QSR environment.

You will monitor performance metrics, support inventory and cost controls, and collaborate with management on promotions and new product launches. GCC experience is preferred and flexibility for weekends and holidays is required.

Qualifications

• Diploma in Hospitality, Hotel Management, Business Administration, or a related field preferred.
• Minimum 3 years of experience in a QSR, caf , fast-food chain, or casual dining restaurant.
• At least 1-2 years of experience in a supervisory or team-leading role.
• GCC experience preferred.
• Strong leadership, communication and guest-service focus.
• Ability to handle operational and customer-related challenges quickly and effectively.

Responsibilities

• Oversee daily store operations and ensure compliance with brand standards, policies and procedures.
• Lead, coach and develop team members to deliver excellent customer service and operational performance.
• Ensure smooth shift execution by effectively allocating tasks and maintaining staffing levels.
• Monitor customer satisfaction and handle guest concerns professionally.
• Maintain high standards of food quality, cleanliness, hygiene and store presentation.
• Assist with inventory management, stock control, ordering and minimizing wastage.
• Monitor sales performance, labor productivity and operating costs to meet targets.
• Prepare daily operational reports including sales, inventory, cash handling and staffing updates.
• Support promotions, marketing campaigns and new product launches.
• Coordinate with management to drive operational excellence and continuous improvement across the store.

Skills

Leadership

Customer service

Communication

Team management

Multitasking

Education

Diploma in Hospitality or related field

Tools

POS systems

Cash handling

Inventory management

Basic reporting tools

Job description

Key Responsibilities

• Oversee daily store operations and ensure compliance with brand standards
• policies
• and procedures
• Lead
• coach
• and develop team members to deliver excellent customer service and operational performance
• Ensure smooth shift execution by effectively allocating tasks and maintaining adequate staffing levels
• Monitor customer satisfaction
• handle guest concerns professionally
• and resolve operational issues promptly
• Maintain high standards of food quality
• cleanliness
• hygiene
• and overall store presentation
• Support employee training
• onboarding
• and ongoing development to enhance team performance
• Assist with inventory management
• stock control
• ordering
• and minimizing wastage
• Monitor sales performance
• labor productivity
• and operational costs to achieve business targets
• Ensure compliance with health
• safety
• food hygiene
• and company regulations
• Prepare daily operational reports
• including sales
• inventory
• cash handling
• and staffing updates
• Support the implementation of promotions
• marketing campaigns
• and new product launches
• Coordinate with management to drive operational excellence and continuous improvement across the store

Job requirements

• Age between 22 30 years .
• Diploma in Hospitality, Hotel Management, Business Administration, or a related field preferred.
• Minimum 3 years of experience in a QSR, caf , fast-food chain, or casual dining restaurant.
• At least 1 2 years of experience in a supervisory or team-leading role.
• GCC experience preferred.
• Strong customer service orientation with a passion for delivering exceptional guest experiences.
• Excellent leadership skills with the ability to train, motivate, and manage restaurant teams.
• Strong communication and interpersonal skills.
• Ability to handle operational and customer-related challenges quickly and effectively.
• Strong organizational and multitasking abilities in a fast-paced restaurant environment.
• Experience with POS systems, cash handling, inventory management, and basic reporting tools.
• Good understanding of food safety, hygiene, and quality standards.
• Ability to work flexible shifts, weekends, and public holidays.
• Strong problem-solving, decision-making, and team-management skills.